Customer Service Practitioner Apprenticeship (Level 2)

Successful completion includes building a showcase of evidence, an observation, and a professional discussion. Upon completion, learners can progress to higher-level customer service roles or related fields. 

This qualification is designed for individuals in customer-focused roles across all industries. It involves on-the-job training and off-the-job training in college.

What will I study?
Apprentices will learn:

• Knowing the customer
• Understanding the organisation
• Meeting regulations and legislation
• Systems and resources
• Role and responsibility
• Customer experience
• Product and service knowledge/promotig to customers
• Handling customer complaints

What are the entry requirements?

• Employment in a suitable role for the chosen apprenticeship is essential. Northern Skills Group will work with applicants to help find a suitable employer where possible but we advise anyone looking to undertake an apprenticeship to actively seek employment for themselves.
• Applicants are required to have gained a Level 2 English and Maths (GCSE Grades 9-4 / A-C). Certificates will need to be produced at enrolment. If proof cannot be produced or you do not meet these entry requirements, then applicants will be invited to complete an initial assessment prior to acceptance. An interview will take place

This qualification is assessed through the following:

• Thequalification is assessed through work-based evidence in an electronic portfolio, including observation, discussion, looking at evidence and testimonies from managers and colleagues, workbooks and assignments.
• The End Point Assessment Organisation (City & Guilds) will sample the showcase of evidence, complete an observation and discussion, then determine the outcome and grade, learners can achieve a pass or a distinction, this is all dependent on their performance during the End Point Assessment process.

What can I do next?

• This qualification is designed for individuals in customer-focused roles across all industries. Upon completion, learners can progress to higher-level customer service roles or related fields.

Additional Information

Learning Support

• We understand students may require a little extra help during their studies, which is why our learning support team are on hand to help learners with a learning difficulty or support need to achieve their full potential.

Financial Support

• Whatever your age or level of study, we offer a comprehensive support service and bursary scheme to help you through your studies. From childcare assistance to travel packages, we pride ourselves on giving expert advice and support.

Travel Information

• We are situated in a fantastic location, just a stone's throw from Middlesbrough town centre. As well as being a matter of minutes from both the train and bus stations, eligible students can also benefit from free travel.