This qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.
DurationThis qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.
What will I study?
Customer journey and expectations
Understanding your organisation and industry
Regulations and legislations relating to customers
Interpersonal skills and communications
Right first time approach
Taking ownership of the customer enquiry
Dealing with conflict and challenge
Entry requirements
Each apprenticeship programme will have its own set of entry requirements. You should understand these before making an application. Individual prior attainment will always be carefully considered when planning an apprenticeship programme.
You will need to be aged 16 years and over to be eligible for an apprenticeship programme. As this is a work-based qualification you must be employed in a relevent role and have a contract of employment to cover the duration of the apprenticeship programme.
Here at West Nottinghamshire College we have a recruitment team that can help you to find the right opportunity. Call the main college number and ask for the apprenticeship team to find out how we could help you.
As an applicant, you will undertake assessment in both maths and English prior to enrolment to ascertain current working levels which will aid the creation of an individual learning plan towards achieving maths and English at level 2 if not already achieved.
If you have passed maths and English GCSE or equivalent you will be required to evidence this with certificates which may result in exemption from undertaking the maths and English functional skill qualification within the apprenticeship framework.
Please note that as an apprentice you are required to demonstrate ongoing improvement in both maths and English even if you are exempt from the tested element.
Study programmes - essential skills for employment
If you're a student between the ages of 16 and 18 (or 19 to 25 with an EHC Plan) we want to make sure you have the best possible chances of landing an awesome job once you finish college.
Students who haven't achieved a grade 4/C in GCSE maths or English to continue studying these subjects while you're here with us. By doing so, you'll be building a strong foundation of skills that will significantly boost your employability in the future.
Think of it as a chance to supercharge your knowledge and abilities. You'll be equipped with the tools necessary to tackle the world beyond college with confidence. Plus, we'll be right here to support you every step of the way.
In addition, to help you gain essential skills for employment, all students aged 19 and under and studying a full-time course with us will take part in our study programmes.
How long is the course?
12 months plus EPA
How will I be assessed?
Blended delivery method including day release at college, work based assessment and online learning including Reflective accounts, witness statements, activity based work books, presentations, professional interview/discussion and work based projects.
What does the course lead to?
Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression opportunities.
Career opportunities
There isn't currently career information listed for this course.
Each year the college provides education and training to some 14,000 full and part-time students (including 4,000 apprentices) across all major industry sectors from entry level to level 5.
The college’s £50 million redevelopment has now reached completion, which means new buildings, new facilities and new opportunities. Students learn in state-of-the-art facilities, with industry-standard equipment, allowing them to hone their skills for employment.
At college, we embrace and encourage all those who are driven to better themselves, achieve their goals and reach new heights. Outstanding resources combined with exceptional teachers and student support means that whatever your ambition, we can help you to achieve it.
Fun and interactive session with team building, communication skills, understanding patient needs and expectations, exploring excellent customer service, team values, listening skills and complaints prevention.
The main purpose of a Customer Service Specialist is to be a “professional” for direct customer support. In this role, you’ll train to be an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complaints and queries.
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