Please note you must be employed before applying for an apprenticeship. Our customer services apprenticeship standard is suitable for those in customer facing roles in any industry.
DurationPlease note you must be employed before applying for an apprenticeship. Our customer services apprenticeship standard is suitable for those in customer facing roles in any industry.
The core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
East Surrey College offers Full-time and Part-time courses as well as Apprenticeships and Higher Education qualifications in Business, Management, Marketing and HR.
Students will learn how to apply practical knowledge to real working scenarios, developing skills in our modern computer suites.
About East Surrey College
East Surrey College (part of Orbital South Colleges) is a successful vocational college situated in Redhill, Surrey between Croydon and Gatwick welcoming students from a wide geographic area.
We deliver a wide variety of full-time study programmes for young people and a range of full and part-time qualification and non-qualification courses for adults, including evening and Saturday courses. Our full-time study programme offer for 16-18s also includes a range of T Levels.
Our Apprenticeship offer is very wide meeting local employment and employer needs. Our courses run from Entry/Level 1 to Level 6 (Higher Education) with a key focus on career progression, upskilling for employment and higher level study. Students learn in fantastic facilities from vocationally expert teachers.
Our customer service excellence course is your key to becoming a proficient customer service champion, dedicated to delivering unparalleled experiences. In today's competitive business landscape, providing exceptional customer service is paramount to building strong customer relationships and enhan...
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
Transform your Hospitality and Tourism business with this hands-on course designed to enhance practical skills in modern technology whilst delivering a high-quality customer service.
This apprenticeship trains you to provide excellent customer service and can be applied to hundreds of job roles across a huge range of industries. You will ensure customers are dealt with in a positive, reliable and pleasant way by offering advice, answering questions and handling complaints.
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