Customer Service Practitioner (Level 2 Apprenticeship Standard)

by Hull College Claim Listing

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the cu

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Course Details

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. 

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Entry Requirements

  • Maths and English at 2(E) or above

At Hull College, we have one focus - to create careers, not courses. We care about your future and want to help you achieve your full potential.

We pride ourselves on this approach and are committed to ensuring you acquire the relevant skills, knowledge and experience to give you the best possible start to your career or help you progress onto university or degree-level study.

  • Kingston Upon Hull Branch

    Wilberforce Dr, Kingston Upon Hull

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