The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the cu
DurationThe role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.
These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
Entry Requirements
At Hull College, we have one focus - to create careers, not courses. We care about your future and want to help you achieve your full potential.
We pride ourselves on this approach and are committed to ensuring you acquire the relevant skills, knowledge and experience to give you the best possible start to your career or help you progress onto university or degree-level study.
At Hull College, we have one focus - to create careers, not courses. We care about your future and want to help you achieve your full potential.
We pride ourselves on this approach and are committed to ensuring you acquire the relevant skills, knowledge and experience to give you the best possible start to your career or help you progress onto university or degree-level study.
Whether you are finishing school and wanting to continue in full-time education, keen to earn while you learn as an apprentice, or contemplating returning to college after time away from education, we have a course for you here at Hull College.
We deliver a wide range of qualifications - from entry-level all the way up to Higher Education - to suit all levels. Whatever study programme you choose, you will receive the highest level of training from our specialist tutors, benefiting from their knowledge and experience of working not just in education but also in industry. Combined with our specialist on-site facilities, we've got everything you need to set you up for success.
Whether you are looking to start your career as a chef, plumber, nurse, hairdresser, fashion designer, beauty therapist, dancer, fitness instructor or teacher - we will support you every step of your journey.
Your course fees may be reduced based on individual circumstances. For further guidance, please refer to the funding rules or speak to a member of staff.
Understand how to communicate with customers using the telephone (Credit Value 2)
This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
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