Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professionall
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Are you focused on one-to-one interaction?
Are you a strong listener and able to communicate clearly and confidently?
Do you thrive on dealing with challenging situations and being able to resolve them in a positive manner?
Are you passionate about helping others?
Maybe you should look at an Apprenticeship in Customer Service. Key responsibilities of apprentices may include dealing with customer information requests and solving their problems. Develop a clear and professional manner to answer calls and emails while representing the organisations professionally.
Learn - Earn - Grow
Learn a brand new skill that comes with a UK-recognised qualification. You are officially an employee of the company so you will also be earning a wage while you learn.
You will not only be learning skills towards a new qualification but growing as an individual by boosting your professional profile within a working environment. There are no course costs to you personally.
Develop your Maths and English up to level 2 with homework and tutor support to prepare for the final exam (If you have not already achieved this prior to starting the Apprenticeship).
As an apprentice, you will be given 20% of your paid working hours as off-the-job training time. For example, for a 30-hour working week, you could be given 6 hours to complete off-the-job training within the workplace.
Off-the-job training activities may include; online course work, job shadowing other staff, new tasks you are being trained on within the workplace which forms part of your role, and internal/external courses in-line with the standard.
You will attend regular coaching sessions with a qualified and industry-experienced Apprenticeship Coach who will conduct remote sessions lasting approximately 1 hour. (During this time, you will be set work to undertake as part of your off-the-job training).
At quarterly intervals, you will receive a face-to-face visit to discuss progress and learning with practical activities being reviewed where necessary.
About Us
Through a socially inclusive approach, we will provide high-quality learning and training support to equip individuals with the skills for future employment, further development and/or Further Education.
Our Mission
We will increase skills through the attainment of vocational and fundamental English and math’s qualifications whilst improving learners’ employability skills and life chances. We aim to increase employment levels, decrease NEET and meet the skills demands of the learners, Local Authorities, employers and LEP’s that we serve.
Nova was established as a private training provider in September 1992 and celebrated its 30th anniversary in 2022. Over the years Nova has operated a number of youth and adult training programmes.
Our head office has always remained in Willenhall town centre (within Walsall Local Authority). Historically we have delivered training programmes across all four Black Country Local Authorities. In 2001 we opened our first centre outside the Black Country, setting up a motor vehicle workshop in Telford.
Since then the company has spread its wings further. Our focus has remained on supporting young people aged 14-24. At the present day, Nova now operates its 14-24 provision from 13 locations.
Our centres are located in Birmingham, Cannock, Clacton-on-Sea, Colchester, Dereham, Dudley, Kidderminster, Oldbury, Walsall, Wellington, West Bromwich, Willenhall and Wolverhampton. Our Apprenticeship programmes see us delivering education further afield as we support a number of national employers.
Our programme delivery now includes; 16-18 study programmes, pre-apprenticeships, provision for learners with high needs, apprenticeships and 14-16 alternative provision. We offer maths, English and ICT training as part of our courses and also deliver vocational training in a number sectors and trades.
This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. Â
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Strengthen your competitive advantage by taking a strategic, transformative view on your customer’s journey and your interactions with them. You will discover how to maintain positive customer relationships whilst gaining a greater understanding of their behaviour.
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