This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
DurationThis workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
With the strength of a NorQuest College education, our learners have the skills and confidence to further their studies, begin new careers, provide better lives for their families, and make valuable contributions to society.
At NorQuest, we have a unique ability to provide students with the skills Alberta needs in a supportive and inclusive environment. And with input from industry, business, and the public sector, we make learning relevant and rewarding.
We understand that our learners come with varying levels of education and we assist them at the times and places that meet their needs, whether that is in the classroom, via distance learning or continuing education.
We help identify their strengths, work on their areas of need, and move them towards exciting learning paths and life-changing careers. Our post-secondary diploma and certificate programs offer careers in health, community studies, and business.
We also uniquely deliver to the increasing demands of our economy. Thanks to our workforce-relevant programming, the average diploma graduate from NorQuest College earns $15,100 more than a high school graduate at their career midpoint.
In addition, research shows that NorQuest College and our students added $471.4 million of total income to Edmonton’s regional economy. These outcomes are based on a 2016-17 study conducted by Economic Specialists International.
Located on traditional lands referred to as Treaty 6 territory, we serve 21,162 learners. This translates to 12,112 full-time and part-time credit students, and 9,050 non-credit or continuing education students, including assessment examinations.
As a regional steward, we provide access to adult education in Edmonton and the surrounding region. Our services reach from Drayton Valley in the southwest, to Whitecourt in the northwest, and to Wetaskiwin in the southeast, encompassing 26 communities. In all, three regional campuses complement our two Edmonton campuses.
We are proud to embrace diversity and honour inclusiveness:
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
This program focuses on a number of customer service skills that are applicable to all industries.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
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