Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
DurationEquilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
It is designed to help anyone who deals directly with customers. Each participant is able to gain valuable insight into customer service practices and become confident in handling enquiries, complaints, and communications.
Upon completion of our customer service training, each participant will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for any business. Each participant will learn the do's and don'ts when dealing with customers, and the benefits of providing great customer service.
Equilibrium School is a non-profit institution that has been serving our community since 1993. Equilibrium is an educational centre that promotes global education and intercultural understanding through the interaction of diverse groups of people of all ages.
Equilibrium School offers a wide range of courses to prepare students for life, college, university, and technical and business institutes. Equilibrium School helps and supports its students through the advisor program and individual counseling. Full-year, one-term, and summer programs are available. We also offer a flexible schedule: we can customize students' schedules to fit their busy lives.
Equilibrium School is pleased to offer all its programs year-round. Equilibrium School's English Program is a Designated Learning Program and is eligible to receive foreign nationals on a study permit. Equilibrium School is a proud member of Languages Canada. Languages Canada is an association of accredited English and French Programs across Canada.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next. Â
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area.
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