Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
DurationEquilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
It is designed to help anyone who deals directly with customers. Each participant is able to gain valuable insight into customer service practices and become confident in handling enquiries, complaints, and communications.
Upon completion of our customer service training, each participant will know the essential factors that are important in customer service and develop a customer-friendly approach that is right for any business. Each participant will learn the do's and don'ts when dealing with customers, and the benefits of providing great customer service.
Equilibrium School is a non-profit institution that has been serving our community since 1993. Equilibrium is an educational centre that promotes global education and intercultural understanding through the interaction of diverse groups of people of all ages.
Equilibrium School offers a wide range of courses to prepare students for life, college, university, and technical and business institutes. Equilibrium School helps and supports its students through the advisor program and individual counseling. Full-year, one-term, and summer programs are available. We also offer a flexible schedule: we can customize students' schedules to fit their busy lives.
Equilibrium School is pleased to offer all its programs year-round. Equilibrium School's English Program is a Designated Learning Program and is eligible to receive foreign nationals on a study permit. Equilibrium School is a proud member of Languages Canada. Languages Canada is an association of accredited English and French Programs across Canada.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
This program focuses on a number of customer service skills that are applicable to all industries.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
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