We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.
DurationWe train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.
Specializing in Customer Service Development The Human Side works with leaders to deliver customer service excellence. We train, coach and support you to turn customer service strategy into exceptional customer experiences.
Our depth in expertise and programming allows us to create lasting value for our clients across Canada and beyond. Businesses need their customer service challenges responded to with customer service training solutions that stick.
Guest Service Agents are typically the first and last point of contact for hotel guests. Known as the face of the hotel, Front Desk Agents are responsible for providing a warm welcome, an efficient check-in and check-out process and promoting the property’s facilities and local area.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.
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