This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
DurationAdmission Requirements:
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Highlights:
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
Academy of Learning Career College in Vancouver has helped thousands of students transform not only their lives but their families, as well.
Through personal facilitation from the dedicated Learning Coaches, fruitful and fun-filled student activities, and efficient post-graduation services, students can expect holistic learning and a complete jump-off towards career success.
Students learn through Integrated Learning System (ILS), which is anchored on competency-based approach. Each lesson contains clearly defined objectives and tests the students on their understanding of the content.
When students experience any challenges in grasping the principles of the lesson, the dedicated and certified Learning Coaches are standing by. Learning Coaches engage proactively in one-to-one facilitation instruction.
They provide additional information to assist students in gaining knowledge to successfully complete their courses.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
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