This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
DurationAdmission Requirements:
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Highlights:
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
Academy of Learning Career College in Vancouver has helped thousands of students transform not only their lives but their families, as well.
Through personal facilitation from the dedicated Learning Coaches, fruitful and fun-filled student activities, and efficient post-graduation services, students can expect holistic learning and a complete jump-off towards career success.
Students learn through Integrated Learning System (ILS), which is anchored on competency-based approach. Each lesson contains clearly defined objectives and tests the students on their understanding of the content.
When students experience any challenges in grasping the principles of the lesson, the dedicated and certified Learning Coaches are standing by. Learning Coaches engage proactively in one-to-one facilitation instruction.
They provide additional information to assist students in gaining knowledge to successfully complete their courses.
We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.Â
A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
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