This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
DurationAdmission Requirements:
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Highlights:
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
Academy of Learning Career College in Vancouver has helped thousands of students transform not only their lives but their families, as well.
Through personal facilitation from the dedicated Learning Coaches, fruitful and fun-filled student activities, and efficient post-graduation services, students can expect holistic learning and a complete jump-off towards career success.
Students learn through Integrated Learning System (ILS), which is anchored on competency-based approach. Each lesson contains clearly defined objectives and tests the students on their understanding of the content.
When students experience any challenges in grasping the principles of the lesson, the dedicated and certified Learning Coaches are standing by. Learning Coaches engage proactively in one-to-one facilitation instruction.
They provide additional information to assist students in gaining knowledge to successfully complete their courses.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
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