Customer Service Representative

Be a customer service star in a fast-growing field! A high demand for contact center professionals in IT, healthcare, retail, and insurance services means there are abundant opportunities for people with the right skills.

This 2-week certificate program provides the training and experience you need to qualify for Customer Service Contact Center openings in both the Greater Austin Area, and across Central Texas.

Knowledge & Skills Training

• Business Concepts and Experience: Contact Center 101

• Personal Job Accountability and Time Management

• Effective Communications

• Multitasking

• Emotional Intelligence

• Critical Thinking and Problem Solving

• Ethics for Contact Center Professionals

You will be introduced to the most critical skills for Customer Service / Contact Center professionals. You'll also get hands-on experience in call center operations by using an "in the cloud" simulation platform.

Two field trips/tours are provided at the end of the program to observe and experience the customer service environment at local companies.