This 2-week certificate program provides the training and experience you need to qualify for Customer Service Contact Center openings in both the Greater Austin Area, and across Central Texas.
DurationBe a customer service star in a fast-growing field! A high demand for contact center professionals in IT, healthcare, retail, and insurance services means there are abundant opportunities for people with the right skills.
This 2-week certificate program provides the training and experience you need to qualify for Customer Service Contact Center openings in both the Greater Austin Area, and across Central Texas.
Knowledge & Skills Training
Business Concepts and Experience: Contact Center 101
Personal Job Accountability and Time Management
Effective Communications
Multitasking
Emotional Intelligence
Critical Thinking and Problem Solving
Ethics for Contact Center Professionals
You will be introduced to the most critical skills for Customer Service / Contact Center professionals. You'll also get hands-on experience in call center operations by using an "in the cloud" simulation platform.
Two field trips/tours are provided at the end of the program to observe and experience the customer service environment at local companies.
Prepare for a creative, 21st-century career by studying Game Development, Animation, and Motion Graphics at Austin Community College.
This program offers degree and certificate options that can take you far in the local and national job market. You’ll compose, animate, and design video elements, 2D and 3D characters, immersive worlds, and more.
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
This class provides the practical information you need to hone your contact center’s resource and technology planning, leverage strategic planning and partnerships, build a comprehensive customer access strategy, drive continuous improvement, and build a business case for the resources you ne...
The most important aspect of being a customer service professional is the ability to communicate effectively. Completing these courses will help develop the people-skills required to stay connected to customers, influence and inform buyers of goods and services.
This program is designed to improve the service levels provided to the organization's internal and external customers. It shows participants how to improve their sensitivity to the customers' needs and provides practical solutions for problems that confront employees on a regular basis.
Delivering outstanding customer service is vital to any organization's long-term survival. Our 1-day customer service training course will provide participants with the tools and skills to provide excellent customer service thereby creating a loyal customer base.
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