Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
DurationBe prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
Achieve optimal results from a portfolio of customers, through effective use of sales cycle processes and tools and understand the complexities and requirements of nurturing a lasting relationship with high-value clients and key accounts.
Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions.
At Priority, we seamlessly deploy best practice training to benefit our client partners with proven, and lasting productivity advances. Our network of offices in major markets around the globe work in concert to develop and implement industry-leading solutions.
That work to encourage change in behaviour through the advanced use of existing industry-standard tools. Our client partners also enjoy the benefits of local market expertise working to customize training to match each specific client's needs.
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
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