Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
DurationBe prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
Achieve optimal results from a portfolio of customers, through effective use of sales cycle processes and tools and understand the complexities and requirements of nurturing a lasting relationship with high-value clients and key accounts.
Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions.
At Priority, we seamlessly deploy best practice training to benefit our client partners with proven, and lasting productivity advances. Our network of offices in major markets around the globe work in concert to develop and implement industry-leading solutions.
That work to encourage change in behaviour through the advanced use of existing industry-standard tools. Our client partners also enjoy the benefits of local market expertise working to customize training to match each specific client's needs.
This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.
Learn the importance of customer service to any business and what differentiates e-commerce customer service from traditional customer service.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next. Â
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