Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
DurationBe prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
Achieve optimal results from a portfolio of customers, through effective use of sales cycle processes and tools and understand the complexities and requirements of nurturing a lasting relationship with high-value clients and key accounts.
Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a "moment of truth" for your company, understand your pivotal role in achieving your organization's financial and marketing objectives. Master the skills to treat customers on the basis of their "lifetime value", strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimize problems, and collaboratively work out mutually-beneficial solutions.
At Priority, we seamlessly deploy best practice training to benefit our client partners with proven, and lasting productivity advances. Our network of offices in major markets around the globe work in concert to develop and implement industry-leading solutions.
That work to encourage change in behaviour through the advanced use of existing industry-standard tools. Our client partners also enjoy the benefits of local market expertise working to customize training to match each specific client's needs.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
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