This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
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This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
CIT has an impressive 90 year history providing technical and further education in the ACT and surrounding area. Today, it trains around 20,000 students each year, touching more lives post- secondary school than any other tertiary education institution in the ACT.
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
As a certified customer service professional, you’ll be ready to apply for roles and promotions in the events, hospitality, or tourism industry. Set your sights on a customer-facing position in hotels, restaurants, resorts, cruise ships, retail stores, call centres, and beyond.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.  There are also tips for Managers, to learn how to create an environment for customer satisfaction.
This course will benefit anyone who interacts with customers, both internal and external.
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