Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implem
DurationGood customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.
This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.
You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.
Our vibrant Perth campus is located in the heart of the Perth Cultural Centre, adjacent to the Blue Room Theatre, Perth Institute of Contemporary Arts (PICA), Art Gallery of WA, State Library of WA and WA Museum.
This ideal location and our strong links with industry means our Perth campus is the place to go if you’re looking for a career in the creative industries. The central location also makes it a great location for our business, finance, English and language courses.
This campus has seven buildings all located in and around Aberdeen Street, just off William Street.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
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