Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, implem
DurationGood customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.
This skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.
You'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.
Our vibrant Perth campus is located in the heart of the Perth Cultural Centre, adjacent to the Blue Room Theatre, Perth Institute of Contemporary Arts (PICA), Art Gallery of WA, State Library of WA and WA Museum.
This ideal location and our strong links with industry means our Perth campus is the place to go if you’re looking for a career in the creative industries. The central location also makes it a great location for our business, finance, English and language courses.
This campus has seven buildings all located in and around Aberdeen Street, just off William Street.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Great customer service is at the core of a successful business whether it is a small or a large enterprise
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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