Customer Service Skills And Techniques

Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.

Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.

Who Takes This Course: This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.

Learning Objectives:

• Evaluate the benefits of exceptional customer service and meeting customer expectations
• Achieve better customer relations through the stages of dialogue
• Determine strategies and techniques to manage customer service challenges
• Demonstrate the ability to develop strong customer relations by receiving and implementing customer feedback