Learn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.
DurationLearn the processes and techniques that build strong customer relationships, including evaluating your ability to manage your daily interactions with others.
Through a series of dynamic activities, demonstrations, role-plays, and discussions, you will learn and practice the skills involved in establishing a customer focus, determining customer expectations, communicating with customers, dealing with challenging customers, and evaluating customer service.
Who Takes This Course: This course is designed for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.
Learning Objectives:
Management Concepts is the nation’s premier provider of career development, performance improvement, and human capital solutions for the public sector. Since 1973, we have collaborated with and supported Federal Government agencies and state and local governments to empower individuals, teams, and organizations to grow and achieve their personal and organizational missions with our high-impact training and transformative consulting solutions.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Maintaining strong client relationships can be challenging when what a client requests is beyond the scope of what you are able to offer.
The lodging and hospitality industry is a fast-paced and in-demand career path, particularly in Middle Tennessee, as the hospitality and tourism industry is Middle Tennessee's largest employer.
Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales.
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