1. UK
  2. Professional
  3. Business Management
  4. Customer Service

Customer Service Skills

by Complete Training LTD Claim Listing

By the end of this course, you will have learned about the following: Effective Communication Skills, Building Rapport and Trust, Problem Solving and Decision Making, Time Management and Efficiency, Handling Difficult Customers, Continuous Improvement and Feedback, Ethical and Professional Behaviou

£20

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Course Details

Welcome to this course about Customer Service Skills
By the end of this course, you will have learned about the following:

  • Effective Communication Skills,
  • Building Rapport and Trust,
  • Problem Solving and Decision Making,
  • Time Management and Efficiency,
  • Handling Difficult Customers,
  • Continuous Improvement and Feedback,
  • Ethical and Professional Behaviour.

Housekeeping

  • Make sure you are comfortable and away from other distractions.
  • Within our website, we have integrated accessibility tools. To use these, click on this symbol and select the adjustments you require.

CPD Accreditation

  • The recognition and accreditation from CPD reinforce the value of your professional development and enhance your credentials in the job market.

Final Assessment

  • Once you have completed each lesson, you are required to take a final assessment. To receive your certificate of completion, you need to achieve at least 80%. You can retake this assessment three times. If, after the third time, you have not passed the assignment, we will be unable to issue you with a certificate of completion.

Why us?

  • We are a team who will be with you along every step of your educational journey, all our courses have been hand-crafted with detail to ensure the best possible course for an affordable price. 
  • Our team are always happy for a chat, to offer you guidance, assistance and recommendations. 
  • All our courses are CPD certified, which is a globally recognised accreditation, ensuring your time will not go to waste by enhancing your credentials in the job market. 
  • We also offer Totum discount cards to our students, which can save you 100’s of pounds in over 350 retailers. For more info on Totum, visit the ‘Your Experience’ page. 
  • If you’re looking to complete more than one course, save some money with our short course bundle! You can get access to all our short courses to offer significant savings.

Our Social ‘Give-Back’

  • A percentage of all our sales goes towards our social value and community give-back fund. This pot funds our free British Sign Language (BSL) tasters, free BSL Education signs for schools and youth groups and funded spots on our BSL courses, which you can find on our face-to-face page here.
  • So, by buying any of our courses, you are investing in your personal growth and getting involved in giving back to your community, for which we are incredibly grateful.

 Part Of The Inclusivity Group LTD

Welcome to Complete Training – your trusted destination for high-quality online courses since 2022. Our dedication to providing quality education has earned us a reputation for excellence in the industry. In 2023, we took a significant stride by becoming part of The Inclusivity Group LTD.

This strategic move united our sister companies, Complete Independence and Complete Communication, all under one roof, creating a robust wrap-around service offering for our valued clients.

One aspect that sets us apart is our unwavering commitment to quality. All our courses have either received the esteemed CPD quality mark from the Continued Professional Development Organisation or are going through the process of being accredited.

This accreditation serves as a testament to the excellence and credibility of our offerings, providing you with peace of mind that we deliver on our promises.

At Complete Training, we take pride in offering a diverse range of online training courses tailored to meet various professional aspirations. Whether you are aiming to upskill, broaden your knowledge, or advance in your career, our courses are thoughtfully designed to empower you with valuable insights and practical skills.

Why Choose Complete Training For Your Learning Journey?

1. Flexibility: Our online platform grants you the freedom to learn at your own pace, making education fit seamlessly into your busy life.

2. Expert Guidance: Our courses are curated and presented by industry experts, ensuring you receive top-notch instruction and guidance throughout your learning experience.

3. Accessibility: With user-friendly interfaces and intuitive navigation, our courses are accessible to learners of all backgrounds and expertise levels.

4. CPD Accreditation: The recognition and accreditation from CPD reinforce the value of your professional development and enhance your credentials in the job market.

Join our ever-growing community of learners who have transformed their careers through Complete Training’s online courses. Start your journey towards personal and professional growth today! Together with our sister companies, we are here to provide a comprehensive and inclusive learning experience like no other.

Our Values

Our Vision

Our vision is to ensure all professionals across the UK are appropriately trained in order to provide a high-quality service for all.

Our mission

Our mission is to work with as many individuals and organisations as we can to ensure we are achieving a culture of trained and knowledgable professionals across the UK via comprehensive Continued Professional Development courses, with the aim of becoming the leading supplier of high-quality training.

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  • Plymouth Branch

    Unit D4, Phase 4 Plymouth Science Park 18 Davy Road PL6 8BX, Plymouth

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