Customer Service Skills

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Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.

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Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.

This module helps the participants to better their equation with customers and enhance the delight component. This module also covers defining good customer service, different types of customers, and different roles in customer service, listening & responding skills. This module also covers exceeding expectations and going the extra mile.

  • Gurgaon Branch

    Block K, Lane 7, House Number-47 , DLF Phase-2, Gurgaon

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