It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
DurationIt’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
The IIA-Australia has a connection of nearly 7,000 professionals inclusive of 3,000 members Australia-wide. Governed by a Board and supported by a national office, the Institute’s activities include the following:
Providing standards, guidance and information on internal auditing best practices
Providing professional development activities, education and certification
Bringing together internal auditors to share information and experiences in internal auditing
Upholding standards by undertaking quality assurance services
Advocating, promoting and publicising the profession to industry professionals, universities, government, public and private sectors.
Contributing to the global profession with representation on international committees and the global board.
The IIA’s Global Headquarters is located in Florida, USA. The first Australian chapter was established in Sydney in 1952 with chapters in Melbourne, Canberra and Brisbane following. In 1986 the Australian chapters successfully petitioned the global organisation to become a national institute.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
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