It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
DurationIt’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
The IIA-Australia has a connection of nearly 7,000 professionals inclusive of 3,000 members Australia-wide. Governed by a Board and supported by a national office, the Institute’s activities include the following:
Providing standards, guidance and information on internal auditing best practices
Providing professional development activities, education and certification
Bringing together internal auditors to share information and experiences in internal auditing
Upholding standards by undertaking quality assurance services
Advocating, promoting and publicising the profession to industry professionals, universities, government, public and private sectors.
Contributing to the global profession with representation on international committees and the global board.
The IIA’s Global Headquarters is located in Florida, USA. The first Australian chapter was established in Sydney in 1952 with chapters in Melbourne, Canberra and Brisbane following. In 1986 the Australian chapters successfully petitioned the global organisation to become a national institute.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
Customer Service Courses are offered by Karen Sheldon Training.
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
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