Customer Service Skills

Participants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do. 

Target Audience:

• All Staff

By the end of this workshop you will have an overview of the following:

• The key principles of customer care
• The importance of customers needs and expectations
• Interpersonal skills needed to provide excellent customer service
• The importance of knowing your customer
• How to handle complaints and difficult situations

Strathclyde is a multi-award-winning university. We’re delighted to be the only University to have won the Times Higher Education University of the Year award twice (2012 and 2019). Over the years we've been recognised across a variety of categories at the Times Higher Education awards. These include the coveted Business School of the Year and Workplace of the Year.