Participants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
DurationParticipants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
Target Audience:
By the end of this workshop you will have an overview of the following:
Strathclyde is a multi-award-winning university. We’re delighted to be the only University to have won the Times Higher Education University of the Year award twice (2012 and 2019). Over the years we've been recognised across a variety of categories at the Times Higher Education awards. These include the coveted Business School of the Year and Workplace of the Year.
Our people
Our people are our greatest asset. Learn what they believe to be Strathclyde's strengths and how Strathclyde is making a difference in the wider world.
Award-winning university
Strathclyde is a multi-award-winning university. We’re delighted to be the only University to have won the Times Higher Education University of the Year award twice (2012 and 2019). Over the years we've been recognised across a variety of categories at the Times Higher Education awards. These include the coveted Business School of the Year and Workplace of the Year.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
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