Participants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
DurationParticipants in this workshop will gain invaluable skills and techniques that are the fundamentals of service professionalism and you will be encourage to take pride in what you do.
Target Audience:
By the end of this workshop you will have an overview of the following:
Strathclyde is a multi-award-winning university. We’re delighted to be the only University to have won the Times Higher Education University of the Year award twice (2012 and 2019). Over the years we've been recognised across a variety of categories at the Times Higher Education awards. These include the coveted Business School of the Year and Workplace of the Year.
Our people
Our people are our greatest asset. Learn what they believe to be Strathclyde's strengths and how Strathclyde is making a difference in the wider world.
Award-winning university
Strathclyde is a multi-award-winning university. We’re delighted to be the only University to have won the Times Higher Education University of the Year award twice (2012 and 2019). Over the years we've been recognised across a variety of categories at the Times Higher Education awards. These include the coveted Business School of the Year and Workplace of the Year.
Improve your communication skills by learning great customer service techniques for both in person and digital! This course will enormously benefit any employee which deals with customers directly. It's so easy, just pay for your course online and start training!
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, these can be a combination of internal and external customers. Your core responsibility will be to provide a high quality service to customers which will be delivered
Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
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