Customer Service Skills (Exceptional Customer Service Skills)

Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.

Also, they are working on ways to reassign the knowledge from veteran workers that are departing to their younger successors.

Exclusively planned for public services and government agencies, this interacting customer service training workshop uses authentic world ideas to educate public employees on how to establish satisfied customers at every customer level.

Participants will learn how to move their focus from being reactive to being proactive. Participants will discover how to ask questions, develop attentive skills, and use communication strategies that can turn unfriendly customers into a positive contributor towards your organization.

You Will Learn:

• Ways to improve proactive policies and processes
• How to establish a work environment for public satisfaction even when tensions are high.
• Build your own positive communication skills
• Create a positive non verbal communication style, even on the phone.
• Enhance you skill and competency levels to pay more attention to costumers needs
• How to apply applauding words phrases and questions to smoothes an emotional situation
• Successfully deal with different types of customer personalities
• How to learn from negative occurrence
• How to communicate rules or regulations
• How to be expressive to the situation without empathizing
• How to calm upset clients over the phone and in person
• How to listen attentively, speak with regards, and focus on the positive
• How to keep away from engaging in negative public comments about your organizational personal affairs
• How to handle a stressful situation
• Increase service employee satisfaction
• Reduce turnover
• Enhancing and defending your organizations image and reputation