Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
DurationCustomer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
Also, they are working on ways to reassign the knowledge from veteran workers that are departing to their younger successors.
Exclusively planned for public services and government agencies, this interacting customer service training workshop uses authentic world ideas to educate public employees on how to establish satisfied customers at every customer level.
Participants will learn how to move their focus from being reactive to being proactive. Participants will discover how to ask questions, develop attentive skills, and use communication strategies that can turn unfriendly customers into a positive contributor towards your organization.
You Will Learn:
At Skills Training Toronto, our interactive performance based training methodologies combine theory learning with “real-life” training exercises so that participants can quickly match their own unique work tasks/situations to the new skills being trained.
This is what sets us apart from other training companies. We do not use pre-packaged one size fits all training courses, we modify each and every course to match your companies unique needs.
In-class coaching, skill reinforcement exercises, and tailor made in class training job aids are continually used in our workshops to maximize learning retention, another element that sets us apart from other training companies.
We are an established, performance based company that provides training to all types of organizations with the goal to improve skill sets, workplace knowledge, to ultimately enhance staff workplace behaviors.
We provide training in Toronto and to every major city across Canada. With over 15 years in ensuring a solid post training ROI, we are a good starting place to help you improve workplace skill sets for your staff.
Some of our repeat corporate clients are within the retail, technical, telecommunications, service, automotive, call centre and UHN industries.
We also have the expertise to create specific training courses, or online elearning modules including testing assessments, to suit your unique workplace requirements. Please see our specific webpage on this developmental area.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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