Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
DurationCustomer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
Also, they are working on ways to reassign the knowledge from veteran workers that are departing to their younger successors.
Exclusively planned for public services and government agencies, this interacting customer service training workshop uses authentic world ideas to educate public employees on how to establish satisfied customers at every customer level.
Participants will learn how to move their focus from being reactive to being proactive. Participants will discover how to ask questions, develop attentive skills, and use communication strategies that can turn unfriendly customers into a positive contributor towards your organization.
You Will Learn:
At Skills Training Toronto, our interactive performance based training methodologies combine theory learning with “real-life” training exercises so that participants can quickly match their own unique work tasks/situations to the new skills being trained.
This is what sets us apart from other training companies. We do not use pre-packaged one size fits all training courses, we modify each and every course to match your companies unique needs.
In-class coaching, skill reinforcement exercises, and tailor made in class training job aids are continually used in our workshops to maximize learning retention, another element that sets us apart from other training companies.
We are an established, performance based company that provides training to all types of organizations with the goal to improve skill sets, workplace knowledge, to ultimately enhance staff workplace behaviors.
We provide training in Toronto and to every major city across Canada. With over 15 years in ensuring a solid post training ROI, we are a good starting place to help you improve workplace skill sets for your staff.
Some of our repeat corporate clients are within the retail, technical, telecommunications, service, automotive, call centre and UHN industries.
We also have the expertise to create specific training courses, or online elearning modules including testing assessments, to suit your unique workplace requirements. Please see our specific webpage on this developmental area.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
We will take a systematic approach to deconstructing your customer's journey from pre-purchase, purchase and post-purchase. By using a combination of empathy and data, we will identify methods to optimize the experience.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff back-up in support roles to build, maintain, and increase a loyal customer base.
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore