This program is targeted to develop a customer-oriented attitude in employees who have a direct or indirect connect with the customers. The program sensitizes the need for better service and provides them with tools and techniques of essential service.
DurationThis program is targeted to develop a customer-oriented attitude in employees who have a direct or indirect connect with the customers. The program sensitizes the need for better service and provides them with tools and techniques of essential service.
The participants are urged to write action points for better service and are motivated to take these actions. The program helps these employees to take simple yet effective actions to enhance customer satisfaction.
Objectives:
Develop Customer service Attitude
Recognizing our Customers
Resolution of Customers Queries
Providing High Quality Customer Service
Maintaining conducive Customer Relations
We believe that an individual is only limited by his mind. If his thought and perspective can be broadened, then so can his performance. This broadening can only be achieved by opening his mind to the holistic impact it will have on his life!
Challenging Horizons Pvt. Ltd. is built on this core foundation of creating a positive transformation in individuals to empower them with all the skills they need to reach their true potential & to perform to the best of their abilities. Simple, customisable, implementable, & high recall training solutions are our specialty.
Telephone Skills & Etiquette Training is offered by Let’s Talk Institute. Let’s Talk Institute for Corporate Training in Mumbai has trained more than 100,000 corporate executives from different corporate houses to develop their soft skills.
This program will also be of  interest to information technology support employees, retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.
The telephone has become a crucial mode of communication. It plays a significant role in any organization. Telephonic conversations in the workplace need to be clear and leave a positive impression. Telephone etiquette is the right way of presenting your business or yourself, tone of voice, choice ...
The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come.
This call center training module provides an easy-to-follow, step – by – step course in building English-speaking skills, Accent, personality and job Interview skills for a call center job.
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