This program is targeted to develop a customer-oriented attitude in employees who have a direct or indirect connect with the customers. The program sensitizes the need for better service and provides them with tools and techniques of essential service.
DurationThis program is targeted to develop a customer-oriented attitude in employees who have a direct or indirect connect with the customers. The program sensitizes the need for better service and provides them with tools and techniques of essential service.
The participants are urged to write action points for better service and are motivated to take these actions. The program helps these employees to take simple yet effective actions to enhance customer satisfaction.
Objectives:
Develop Customer service Attitude
Recognizing our Customers
Resolution of Customers Queries
Providing High Quality Customer Service
Maintaining conducive Customer Relations
We believe that an individual is only limited by his mind. If his thought and perspective can be broadened, then so can his performance. This broadening can only be achieved by opening his mind to the holistic impact it will have on his life!
Challenging Horizons Pvt. Ltd. is built on this core foundation of creating a positive transformation in individuals to empower them with all the skills they need to reach their true potential & to perform to the best of their abilities. Simple, customisable, implementable, & high recall training solutions are our specialty.
From greeting people and being the ‘face’ of the company, to organising the post and ensuring no one gets in who shouldn’t, the role of a reception manager is incredibly varied and involves a lot of very specific skills.
This call center training module provides an easy-to-follow, step – by – step course in building English-speaking skills, Accent, personality and job Interview skills for a call center job.
Customer Care or Customer Relation Management is the area of focus in most companies. Today’s customer has multiple choices with parity products and services flooding the market. In conditions like this, the customer usually patronizes the seller who delights him most.
Telephone Etiquette course is offered by Let's Speak. "Giving is a universal opportunity. Regardless of your age, profession, religion, income bracket, and background, you have the capacity to create change."
Telephone Etiquette Course is offered by Get Skilled Training. One on One Coaching Sessions for Middle /Senior Management Employees on Team Work, Leadership and any specific needs the clients may have. Counseling  sessions for increase in productivity and rapport with other members of the Team.
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