Customer Service Skills Training

This program is targeted to develop a customer-oriented attitude in employees who have a direct or indirect connect with the customers. The program sensitizes the need for better service and provides them with tools and techniques of essential service.

The participants are urged to write action points for better service and are motivated to take these actions. The program helps these employees to take simple yet effective actions to enhance customer satisfaction.

Objectives:

• Develop Customer service Attitude

• Recognizing our Customers

• Resolution of Customers Queries

• Providing High Quality Customer Service

• Maintaining conducive Customer Relations