Customer Service Skills Training

This highly interactive, enjoyable and effective customer service skills training course is aimed at improving the internal and external customer service standards of any business. 

It's core aims are to increase customer satisfaction and create repeat business and to enhance efficiency from improved communication.

Key Benefits of the Course

• Focussed on both internal and external service standards - your teamwork and efficiency will benefit, as well as your customers.
• Encourages customer loyalty.
• Creates repeat custom and word of mouth referrals.
• Reduces the cost of bringing in new customers.
• Focuses the business on putting the customer at the heart of their activities.
• Gives your team the confidence to provide great customer service.
• Maximises every opportunity to delight your customers.
• Motivates staff and creates better communication, bringing people together, working smarter for the benefit of all.

Customer Service Course Content
Customer Service Essentials

• Why do we need to deliver excellent customer service?
• What is the definition of excellent customer service?
• What do our customers want from us? - Behaviour, Attitude, knowledge
• How do we make sure we deliver great customer service at all times?

Customer Communication Skills

• The key steps to great customer communication
• Effective questioning skills
• Active listening
• Forms of communication - Verbal and non verbal
• Effective use of email communication

Handling Difficult Customers - Creating Delighted Customers in Tricky Situations

• Why can customers become difficult?
• When a customer is difficult or angry, what to they want or need from us?
• How do we defuse the situation and focus on the solution?
• Delivering the solution for the customer
• Turning a complaint into a happy customer and generating opportunities

Course Length

• Our customer service training courses can be tailored to the needs of your business. Typically, we run it over 1 day, with up to 15 delegates attending, however, a shorter version can be run over half a day, allowing you to split your staff between the sessions, enabling your business to continue to function effectively.

Delivery Locations

• Wherever you are in the UK, Sure Train can deliver your sales training course in house, at your premises or at a venue of your choice. All of our courses can be delivered as 'In House' - our standard courses delivered for you, or as 'Bespoke' - tailored to your exact needs and outcomes.
• Sure Train has offices in Bristol and Exeter and can deliver programmes for you at these venues, but we also work across the country at carefully selected training locations, or at your premises.
• We deliver our customer service skills training programmes across the UK, but we have specific centres in the locations below.

Workshop Based, Not Lecture Style

• Our programmes are delivered with energy and motivation, exciting and inspiring the delegates to learn, understand and implement their new skills. 
• You won't find any boring Powerpoint presentations here! All of our sales training courses are all delivered in a workshop style. This means that new skills and knowledge is achieved through interactive coaching sessions, helping the delegates to bring their knowledge and experience in their markets into the training. This makes the training outcome far more relevant to the delegate and therefore more likely to deliver that essential return on investment. It is also more motivational and engaging than typical sales training sessions.
• We promise that your delegates will not be bored!