The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
DurationThe primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
The first contact is a vital moment to establish credibility and it is important that a positive lasting impression is made every time. This course will ensure delegates display the professional, polished image the organisation wishes to project, whether in a face to face setting or on the telephone.
Course Outline:
Established for over 20 years, Keys Training is a privately owned Business Training company. The main focus is on providing training solutions to Corporate and Public Sector clients across the UK.
Many of our courses are run on client premises as closed/tailored events; we have experienced high quality trainers, committed dedicated support staff, first class training materials and a client base including several large international companies, NHS and other Government agencies and numerous medium sized and smaller organisations.
Keys Training complies rigorously with accepted codes of practice over a wide range of compliance and regulatory issues, conducts regular formal internal quality audits, and has a detailed internal Quality Manual.
Keys Training is also a recognised Investor in People. We maintain a comprehensive database of all courses and delegates who have attended and can provide on request any historical information to enable an in-depth analysis.
At Keys Training, we offer a large range of instructor led training courses to meet the needs of our clients across the country. We offer regular scheduled courses in a number of Microsoft and Personal Development Skills that are very useful in today’s work place environment.
The most popular training we offer here is the Microsoft Office Training Courses. Our trainers are qualified Microsoft Certified Trainers (MCT) and many are also accredited Microsoft Master Instructors (MMI), so you can be assured that your training will be delivered by experts that have both the knowledge and ability to teach their areas in an enjoyable and receptive manner
Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.
This 3 hour course has a relaxed atmosphere and will improve your self-confidence when recognising your strengths.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
This training course is for customer services personnel, receptionists, telephonists, administrators and anyone who deals with the public, either face-to-face or on the phone.
By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
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