The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
DurationThe primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
The first contact is a vital moment to establish credibility and it is important that a positive lasting impression is made every time. This course will ensure delegates display the professional, polished image the organisation wishes to project, whether in a face to face setting or on the telephone.
Course Outline:
Established for over 20 years, Keys Training is a privately owned Business Training company. The main focus is on providing training solutions to Corporate and Public Sector clients across the UK.
Many of our courses are run on client premises as closed/tailored events; we have experienced high quality trainers, committed dedicated support staff, first class training materials and a client base including several large international companies, NHS and other Government agencies and numerous medium sized and smaller organisations.
Keys Training complies rigorously with accepted codes of practice over a wide range of compliance and regulatory issues, conducts regular formal internal quality audits, and has a detailed internal Quality Manual.
Keys Training is also a recognised Investor in People. We maintain a comprehensive database of all courses and delegates who have attended and can provide on request any historical information to enable an in-depth analysis.
At Keys Training, we offer a large range of instructor led training courses to meet the needs of our clients across the country. We offer regular scheduled courses in a number of Microsoft and Personal Development Skills that are very useful in today’s work place environment.
The most popular training we offer here is the Microsoft Office Training Courses. Our trainers are qualified Microsoft Certified Trainers (MCT) and many are also accredited Microsoft Master Instructors (MMI), so you can be assured that your training will be delivered by experts that have both the knowledge and ability to teach their areas in an enjoyable and receptive manner
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Gain essential skills in managing challenging calls with our 6-hour workshop. Build confidence to handle difficult phone conversations effectively. Identify triggers, defuse anger, and respond to diverse caller behaviors.
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