This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
DurationThis course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Objectives:
Ripley Training was established at the beginning of 2006 to provide high quality accessible training and coaching to help individuals and teams to raise performance and confidence.
We provide a choice of UK wide scheduled dates, at your business or live online on all our courses and programmes. All training is tailored to your needs through discussion and pre-course questionnaires.
We recognise your time is very valuable so we always aim to exceed your expectations and minimise the impact on you and your organisation. With this in mind all of our courses and programmes can be delivered locally or online to you in shorter sessions, full day and multiple day programmes to meet your specific needs and expectations.
The depth of skill and experience in our team enables us to provide a seamless service from agreeing your specific training requirements, developing the training/coaching, delivery, through to evaluation and measuring the return on your investment.
We use a partnership approach with you to ensure we understand your requirements. We aim to understand your organisation and your people before we deliver the training/coaching. We will always select and introduce the trainer/coach with the most experience to add value.
Many of our long term clients request the same trainer/coach back every time to ensure there is a high level of consistency however we will always review every request to ensure you get the right expert to address your requirements.
We look forward to helping you to raise performance and to achieve your organisational objectives.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
This course will provide you with the chance to obtain and demonstrate the skills and knowledge needed to deliver high quality products and services to your customers from the workplace, digitally, or through going out into the customer’s own locality.
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