This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
DurationThis course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Objectives:
Ripley Training was established at the beginning of 2006 to provide high quality accessible training and coaching to help individuals and teams to raise performance and confidence.
We provide a choice of UK wide scheduled dates, at your business or live online on all our courses and programmes. All training is tailored to your needs through discussion and pre-course questionnaires.
We recognise your time is very valuable so we always aim to exceed your expectations and minimise the impact on you and your organisation. With this in mind all of our courses and programmes can be delivered locally or online to you in shorter sessions, full day and multiple day programmes to meet your specific needs and expectations.
The depth of skill and experience in our team enables us to provide a seamless service from agreeing your specific training requirements, developing the training/coaching, delivery, through to evaluation and measuring the return on your investment.
We use a partnership approach with you to ensure we understand your requirements. We aim to understand your organisation and your people before we deliver the training/coaching. We will always select and introduce the trainer/coach with the most experience to add value.
Many of our long term clients request the same trainer/coach back every time to ensure there is a high level of consistency however we will always review every request to ensure you get the right expert to address your requirements.
We look forward to helping you to raise performance and to achieve your organisational objectives.
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Handling Customer Services and Complaints course is offered by Red Training and Consultancy
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, these can be a combination of internal and external customers. Your core responsibility will be to provide a high quality service to customers which will be delivered
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