This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
DurationThis course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.
Objectives:
Ripley Training was established at the beginning of 2006 to provide high quality accessible training and coaching to help individuals and teams to raise performance and confidence.
We provide a choice of UK wide scheduled dates, at your business or live online on all our courses and programmes. All training is tailored to your needs through discussion and pre-course questionnaires.
We recognise your time is very valuable so we always aim to exceed your expectations and minimise the impact on you and your organisation. With this in mind all of our courses and programmes can be delivered locally or online to you in shorter sessions, full day and multiple day programmes to meet your specific needs and expectations.
The depth of skill and experience in our team enables us to provide a seamless service from agreeing your specific training requirements, developing the training/coaching, delivery, through to evaluation and measuring the return on your investment.
We use a partnership approach with you to ensure we understand your requirements. We aim to understand your organisation and your people before we deliver the training/coaching. We will always select and introduce the trainer/coach with the most experience to add value.
Many of our long term clients request the same trainer/coach back every time to ensure there is a high level of consistency however we will always review every request to ensure you get the right expert to address your requirements.
We look forward to helping you to raise performance and to achieve your organisational objectives.
This course is designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role.
If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Customer services are the life-blood of an organisation. Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.
Please note you must be employed before applying for an apprenticeship. Our customer services apprenticeship standard is suitable for those in customer facing roles in any industry.
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