Customer Service Skills Training Course

by Ripley Training Ltd Claim Listing

This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.

Price : Enquire Now

Contact the Institutes

Fill this form

Advertisement

Ripley Training Ltd Logo

img Duration

1 Day

Course Details

This course will help your staff increase customer satisfaction, by drawing on their inherent people skills.  We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service – every time.

 

Objectives:

  • Defining Customer Service and what it means for the success of your business
  • Understanding every customer and managing their expectations
  • Understanding the verbal and visual cues of customers that enable you to meet their individual needs
  • Improving your sense of presence with customers
  • Understanding the benefits of different communication channels and knowing when to use them effectively
  • Dealing with difficult customers and using your people skills to turn a situation around
  • Resolving complex customer service issues – negotiating with clients
  • Measuring Customer Service, evaluating and making improvements
  • Leeds Branch

    Knaresborough Technology Park Manse Lane North Yorkshire, Leeds

Check out more Customer Service courses in UK

Spectrum Training Services Logo

Customer Service

Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.

by Spectrum Training Services [Claim Listing ]
Maguire Training Logo

Telephone Sales Techniques Training

This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...

by Maguire Training [Claim Listing ]
New Start 4 U Logo

Working in Retail and Customer Service

This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.

by New Start 4 U [Claim Listing ]
Infero Training Logo

Quality Customer Service

Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.

by Infero Training [Claim Listing ]
Coventry College Logo

Certificate In Principles Of Customer Service (Level 2 NCFE)

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.

by Coventry College [Claim Listing ]

© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy