Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
DurationEach and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products.
Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Workshop Objectives:
State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers' needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
The Louis Riel Vocational College is your answer to an affordable investment in your future. We offer a unique cultural and educational experience for all our students.
Although originally created as an alternative post-secondary option for the Metis people, we are pleased to welcome all students from all backgrounds to experience what we have to offer.
Our diploma programs provide a "culture and history" component designed to promote tolerance and understanding across all cultures. We were the first to mandate these teachings as part of our diploma programs.
At our college, you are more than just another student. We are invested in your success. We understand the value of not just an education, but an education that will provide you with a career for you and your family.
At the LRVC we understand that going back to school can mean a sacrifice for families and participants. We believe that this sacrifice MUST come with an achievable and realistic goal. Your success is what motivates our staff and faculty, not tuition.
Call us today, we can get you started on the road to your career goals!
Corporate Training and Workshops
We also provide relevant education to the Indigenous communities, business community, and corporations through our one and two-day workshops that can be hosted at our site or in your workplace.
We offer an entire library of relevant training programs that can be customized to your exact business model or community need.
Our approach includes a variety of different delivery methods that will empower all employees and learning styles.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
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