Customer Service Specialist Apprenticeship (Level 3)

by Hull Training & Adult Education Claim Listing

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

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Course Details

Why this apprenticeship?

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.

If you want to be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries this apprenticeship could be for you.

Course Content

  • Business knowledge and understanding

  • Customer journey knowledge

  • Knowing your customers and their needs/customer insight

  • Customer service culture and environment awareness

  • Business-focused service delivery

  • Providing a positive customer experience

  • Working with your customers/customer insights

  • Customer service performance

  • Service improvement

  • Develop self

  • Ownership/responsibility

  • Team working

  • Equality

  • Presentation

What qualifications will I achieve?

You would achieve:

  • Customer Service Specialist Level 3 Apprenticeship Standard

  • English, maths, and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)

Entry Requirements

You need to be aged 16 years and over

English, maths and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)

  • Kingston Upon Hull Branch

    Park Avenue, Kingston Upon Hull

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