The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
Why this apprenticeship?
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
If you want to be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries this apprenticeship could be for you.
Course Content
Business knowledge and understanding
Customer journey knowledge
Knowing your customers and their needs/customer insight
Customer service culture and environment awareness
Business-focused service delivery
Providing a positive customer experience
Working with your customers/customer insights
Customer service performance
Service improvement
Develop self
Ownership/responsibility
Team working
Equality
Presentation
What qualifications will I achieve?
You would achieve:
Customer Service Specialist Level 3 Apprenticeship Standard
English, maths, and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)
Entry Requirements
You need to be aged 16 years and over
English, maths and ICT Functional Skills Level 2 (for those that have not achieved a grade C or Level 4 or above)
We are committed to helping people of all ages and abilities to achieve their learning goals and life aspirations. Each year we deliver high quality training and education to over 6500 learners.
As one of the city’s largest education and training providers, we offer hundreds of specialist apprenticeships and training courses. As a learner you can expect to study with like-minded people in a friendly and relaxed atmosphere. All of our staff are experts in their fields and are passionate about sharing their knowledge.
Hull Training and Adult Education offers an ideal way to come back to learning, get back into work, build confidence or learn a new skill. Whatever your learning and career goals, we can help you to achieve them.
Our Mission
To be the training provider of choice for learners and employers in the city and surrounding area, by delivering high quality, flexible education and training relevant to local business, learners and community needs.
Our Vision
We will contribute to the economic regeneration and social cohesion of Hull by working with employers, partners and learners providing high quality and relevant education and training which ensures the city has a well-qualified and skilled workforce and a culture of lifelong learning.
Partners
Hull Training and Adult Education are proud to work in partnership with community and voluntary organisations, schools, other providers and businesses. We recognise that strong partnerships will enable Hull to reach its goals in ensuring local residents can improve their skills and confidence for life and work.
In addition to developing partnerships that will support the learner and their individual progression, we believe in supporting the community and work throughout the year on a number of fundraising and community programmes.
Medical receptionists of all experience levels and seniority who want to learn best practice techniques and refresh their skills. Also, people who would like to become a receptionist or are currently covering the reception / front of house area and would like to develop their skills.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
This course will give the participants the opportunity to develop the skills to deal with difficult and aggressive behaviour. Delegates will have the opportunity to examine the phases of aggressive behaviour and develop an approach to remain in control.
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
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