Research shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
DurationResearch shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
Is delivering your product enough or is there something required beyond that? Are you providing your customers a unique experience? Do you take the time out to understand your customers’ needs and expectations and exceed them every time?
Are you looking at your external customers as your only customers or do you also believe that you have some other customers who are equally important? What else can you do to further develop your function?
To gain insights on these questions and many more, join us in our power packed Customer Service Training. Learn how to take your service from satisfaction to delight and ensure that every customer leaves you with a smile.
Over the past 12+ years; the company has built a robust PAN India platform consisting of a large pool of Corporate Trainers, Facilitators, Coaches, Organisation Development Consultants and Content Writers.
And while all of these hail from diverse backgrounds, have unique life journey and varied corporate experiences; they all share a common zest for ‘learning,’ ‘unlearning’ and ‘change.’ They have all played a key role in shaping the organisation the way it is today.
Call centre agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly.
Telephonic Etiquettes course is offered by Kaizan Training Solution. Leadership training companies play a pivotal role in nurturing effective leadership skills. India's top training companies offer comprehensive programs that empower individuals to become impactful leaders.
This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
Telephone Etiquette course is offered by Etiquellz. Importance of Voice Modulation, Call Handling and their Techniques.
The relationships developed through a single great customer service experience not only can help deliver a sale, it can create a loyal customer that ensures repeat sales for years to come.
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