Research shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
DurationResearch shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
Is delivering your product enough or is there something required beyond that? Are you providing your customers a unique experience? Do you take the time out to understand your customers’ needs and expectations and exceed them every time?
Are you looking at your external customers as your only customers or do you also believe that you have some other customers who are equally important? What else can you do to further develop your function?
To gain insights on these questions and many more, join us in our power packed Customer Service Training. Learn how to take your service from satisfaction to delight and ensure that every customer leaves you with a smile.
Over the past 12+ years; the company has built a robust PAN India platform consisting of a large pool of Corporate Trainers, Facilitators, Coaches, Organisation Development Consultants and Content Writers.
And while all of these hail from diverse backgrounds, have unique life journey and varied corporate experiences; they all share a common zest for ‘learning,’ ‘unlearning’ and ‘change.’ They have all played a key role in shaping the organisation the way it is today.
Fundamentals Of Customer Experience course is offered by Career College. The emblem of Career College lays emphasis on the all-round development of students. Our commitment to transforming them into compatible, confident individuals as well as humble and responsible citizens of India.
A telephone operator is an employee who assists clients through transferring calls, answering questions, and providing information.
Telephone, Netiquette & facebook Manners course is offered by School Of Civilities And Protocol. Time Management, Team Building, Interpersonal skills and Empathy are as important as your kid's IQ. Soft Skills distinguish a good leader from a great leader.
Telephone Etiquette Training is offered by Talent Management Zone.Our training programs and course contents are structured and proven approach which helps every student to achieve their goal. We give more practice and exercises to students to equip their knowledge in practical manner.
From greeting people and being the ‘face’ of the company, to organising the post and ensuring no one gets in who shouldn’t, the role of a reception manager is incredibly varied and involves a lot of very specific skills.
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