Research shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
DurationResearch shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
Is delivering your product enough or is there something required beyond that? Are you providing your customers a unique experience? Do you take the time out to understand your customers’ needs and expectations and exceed them every time?
Are you looking at your external customers as your only customers or do you also believe that you have some other customers who are equally important? What else can you do to further develop your function?
To gain insights on these questions and many more, join us in our power packed Customer Service Training. Learn how to take your service from satisfaction to delight and ensure that every customer leaves you with a smile.
Over the past 12+ years; the company has built a robust PAN India platform consisting of a large pool of Corporate Trainers, Facilitators, Coaches, Organisation Development Consultants and Content Writers.
And while all of these hail from diverse backgrounds, have unique life journey and varied corporate experiences; they all share a common zest for ‘learning,’ ‘unlearning’ and ‘change.’ They have all played a key role in shaping the organisation the way it is today.
Telephone Skills & Etiquette course is offered by Prime Step. To enhance professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor.
Telecommunications are a very important part of business today. A caller forms an impression about the organization or person he/she calls in the first five seconds of the call. How the telephone is received is critical to the image of the person/organization.
The important aspects of phone etiquette involved in our telephone etiquette and soft skills training have a major impact on customers. The displayed business in organizations is a sign of the desire of the telephone etiquette staff and the ability to help customers efficiently – both int...
Telephone Skills training is offered by Prism Technologies.Prism Technologies is one of the prominent Corporate Training & also Consulting organizations in Mumbai, Pune, Bangalore, Chennai, Hyderabad, Delhi, Noida, Gurgaon & Kolkata.
Telephone Etiquette course is offered by Etiquellz. Importance of Voice Modulation, Call Handling and their Techniques.
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