Customer Service (The Basics)

As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business. In order for you and/or your employees to provide the best customer service, every service provider must understand the fundamentals.

In Customer Service – The Basics we:

• describe the attitudes every service provider must have to be truly customer focused
• describe the specific actions you can take to win customer loyalty and confidence
• explain and explore the critical difference between customer expectations and customer needs
• describe the basic attributes of service that customers expect
• provide scripts for greetings, transfers, putting callers on hold and problem resolution
• give examples of how phone messages, voice mail and email can be used to demonstrate customer commitment