As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
DurationAs a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business. In order for you and/or your employees to provide the best customer service, every service provider must understand the fundamentals.
In Customer Service – The Basics we:
We are a Canadian based, international training and education firm. We have been helping organizations improve their employees’ performance for over 35 years. We started operation in 1986 in Toronto, Ontario, Canada. We have recently relocated to the vibrant and beautiful city of London, Ontario.
This program focuses on a number of customer service skills that are applicable to all industries.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next. Â
A two day workshop for women and gender diverse individuals interested in gaining the knowledge and skills required in delivering exceptional customer service.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
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