As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
DurationAs a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business. In order for you and/or your employees to provide the best customer service, every service provider must understand the fundamentals.
In Customer Service – The Basics we:
We are a Canadian based, international training and education firm. We have been helping organizations improve their employees’ performance for over 35 years. We started operation in 1986 in Toronto, Ontario, Canada. We have recently relocated to the vibrant and beautiful city of London, Ontario.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.
Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
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