This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.
You will also learn how developing and implementing a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.
Exceptional Learning Experiences for 60 Years
Assiniboine Community College has been providing exceptional learning experiences for 60 years. For staff and students alike, Assiniboine offers unparalleled learning environments and responds well to the demands and requirements of the Manitoba labour market.
Here, instructors follow the philosophy of ‘learn by doing,’ combining theory with hands-on learning inside classrooms, labs, kitchens, shops, fields and the college’s Sustainable Greenhouse.
We are an accredited college with the Province of Manitoba.
We offer more than 50 unique certificate, diploma and advanced credential programs across a variety of disciplines including culinary arts and hospitality, business, agriculture and environment, health and human services, trades and technology. We also deliver apprenticeship programming in a range of skilled trade disciplines.
Our Victoria Avenue East campus (Centre for Adult Learning - Brandon) and North Hill campus (Len Evans Centre for Trades and Technology, Manitoba Institute of Culinary Arts, and the Sustainable Greenhouse) are located in Brandon.
Our Parkland campus, which also includes a Centre for Adult Learning, is located in Dauphin, Manitoba. At our Winnipeg campus, we deliver our Practical Nursing program and continuing studies courses.
Assiniboine College continues to partner with dozens of communities and organizations across the province to deliver place-based education and training every year.
Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.Â
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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