You must go beyond simply delivering your product to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers? needs and exceeding their expectations every single time.
DurationDo you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?
You must go beyond simply delivering your product to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers? needs and exceeding their expectations every single time.
In this fun and exciting course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills and learn how to deal with difficult customers.
This course is delivered in partnership with PD Training.
Auldhouse is in the business of training. With over 30 years' experience in the training space, Auldhouse is the leading privately-owned IT training provider. Our award winning training means that you will benefit from receiving the latest training content designed to help you achieve the skills and knowledge you require. We offer a large range of end-user, IT professional and Professional Development training delivered by industry leading instructors and consultants.
Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
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