You must go beyond simply delivering your product to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers? needs and exceeding their expectations every single time.
Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?
You must go beyond simply delivering your product to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers? needs and exceeding their expectations every single time.
In this fun and exciting course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills and learn how to deal with difficult customers.
This course is delivered in partnership with PD Training.
Auldhouse is in the business of training. With over 30 years' experience in the training space, Auldhouse is the leading privately-owned IT training provider. Our award winning training means that you will benefit from receiving the latest training content designed to help you achieve the skills and knowledge you require. We offer a large range of end-user, IT professional and Professional Development training delivered by industry leading instructors and consultants.
To give participants the ability to deliver excellent customer service. To provide an understanding of the impact they have on their organisation’s reputation and the customer’s experience. Suitable for virtually anyone in your business who has dealings with your customers, both on the telephon...
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Telephone Skills Training course in New Zealand will provide your staff with the awareness and skills they need to handle phone calls with a higher level of professionalism. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.
Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy