Customer Service Training

Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans?

You must go beyond simply delivering your product to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers? needs and exceeding their expectations every single time.

In this fun and exciting course you'll learn to recognise how your attitude impacts on your interactions, apply techniques to generate repeat business, develop top-level phone skills and learn how to deal with difficult customers.

This course is delivered in partnership with PD Training.