Customer Service Training

In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. 

Practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. Use problem-solving skills to assess customers’ needs and resolve complaints.

What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service. 

In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods.

By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.