In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
DurationIn this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
Practice verbal and non-verbal communication techniques, better listening practices, and questioning methods. Use problem-solving skills to assess customers’ needs and resolve complaints.
What are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods.
By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
For over 30 years, NYC Career Centers has offered results-oriented business courses and corporate training in New York. Discover our industry-leading courses and certifications in data analytics, project management, office productivity, and financial modeling.
The objective of this course is to teach the basic procedure of service. The students will learn everything from how to present themselves to the client, how to service the appliance, and how to present the servicing and any recommended repairs to the client afterwards.Â
As budgets and staffing are reduced, an agency’s ability to provide quality customer service becomes all the more challenging. Customers interact with an agency through letters, telephone calls, emails, and in-person.
Customer Service Management & Supervision training is offered by Cohen and Klein Consulting. Cohen & Klein Consulting, Inc. has recognized the growing need for various customized education and training in the U.S. and abroad.
The most important aspect of being a customer service professional is the ability to communicate effectively. Completing these courses will help develop the people-skills required to stay connected to customers, influence and inform buyers of goods and services.
In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
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