Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
DurationIn our training we present customer service videos, will you be able to identify good and bad attitudes? Are your employees able to identify them? It's a fun game but also the first step before finding solutions. Customer service is the image of your organization with customers, users, shareholders, it is what makes the difference between exceptional organizations and others.
The good news is that any business can provide excellent service, provided it applies quality principles and trains employees in the right attitude and service techniques.
We have boosted the sales and performance of several hundred companies in Canada and Europe through our personalized training, our sales advice and our interventions in the field.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Customer Service Challenges have changed since 9/11, especially in government agencies. Training and improvement experts are aiding government agencies to build ways to employ and sustain valuable employees, and then polish them for leadership positions.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
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