Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
DurationIn our training we present customer service videos, will you be able to identify good and bad attitudes? Are your employees able to identify them? It's a fun game but also the first step before finding solutions. Customer service is the image of your organization with customers, users, shareholders, it is what makes the difference between exceptional organizations and others.
The good news is that any business can provide excellent service, provided it applies quality principles and trains employees in the right attitude and service techniques.
We have boosted the sales and performance of several hundred companies in Canada and Europe through our personalized training, our sales advice and our interventions in the field.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Your participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
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