Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
DurationIn our training we present customer service videos, will you be able to identify good and bad attitudes? Are your employees able to identify them? It's a fun game but also the first step before finding solutions. Customer service is the image of your organization with customers, users, shareholders, it is what makes the difference between exceptional organizations and others.
The good news is that any business can provide excellent service, provided it applies quality principles and trains employees in the right attitude and service techniques.
We have boosted the sales and performance of several hundred companies in Canada and Europe through our personalized training, our sales advice and our interventions in the field.
Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
This course will provide you with the information needed to understand how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance your work experience. You will learn the difference between internal and external customers.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
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