Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
DurationIn our training we present customer service videos, will you be able to identify good and bad attitudes? Are your employees able to identify them? It's a fun game but also the first step before finding solutions. Customer service is the image of your organization with customers, users, shareholders, it is what makes the difference between exceptional organizations and others.
The good news is that any business can provide excellent service, provided it applies quality principles and trains employees in the right attitude and service techniques.
We have boosted the sales and performance of several hundred companies in Canada and Europe through our personalized training, our sales advice and our interventions in the field.
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