Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
DurationIn our training we present customer service videos, will you be able to identify good and bad attitudes? Are your employees able to identify them? It's a fun game but also the first step before finding solutions. Customer service is the image of your organization with customers, users, shareholders, it is what makes the difference between exceptional organizations and others.
The good news is that any business can provide excellent service, provided it applies quality principles and trains employees in the right attitude and service techniques.
We have boosted the sales and performance of several hundred companies in Canada and Europe through our personalized training, our sales advice and our interventions in the field.
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
Equilibrium School's four-week, part-time, one-on-one customer service training is customized towards the individual needs of each participant. This training introduces the basic concepts of customer service that translate into effective customer service techniques and practices.
As a consumer, you’ve experienced both good and bad customer service. So you know what you like and what irritates you. The type of experience your consumers have can make or break your business.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
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