This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationTopics include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.
Entry Requirements
It is advised that candidates have a level of literacy and English that enables them to communicate effectively. This is usually established during the initial assessment.
Duration
Our customer service training course is now delivered online. This e-learning course guides you through the qualification at your own pace, giving you the option to study from home or your place of work. This fully interactive programme is easy to use and voiced over to help aid your online learning experience.
Assessment
Upon completion of your online course, the candidates book and attend 60 minutes multiple-choice examination. All learners must achieve at least 20 correct answers out of 30 to pass. Results are available usually within seven working days.
We are a training provider based in the southside of Glasgow. Since 2008, we have helped students to get the training and the qualifications needed either in finding employment in various sectors.
Our aim is to help create more employment opportunities within Scotland and are currently working with various recruitment agencies, it has enabled us to progress into launching small training programmes to help people to develop new skills and progress in their respective fields.
Our relationship with every customer is hugely important to us. We treat every individual with respect, we honour our commitments and we go the extra mile to make sure we exceed expectations. We work to earn your trust with every interaction we have with you.
This apprenticeship focuses on developing advanced customer service skills, including managing customer complaints, implementing service improvements and analysing customer feedback, preparing apprentices for leadership roles in customer service.
Customer care is more than just good manners. It involves developing procedures and policies to make customers’ lives easier. This ranges from anticipating a customers’ needs to knowing how to defuse a confrontation, all in order to maintain the customer relationship.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
This course covers the basic knowledge required to deliver reliable customer service through an understanding of customer expectations and needs. It also provides you with the knowledge to deal effectively with customer queries, problems and complaints.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
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