This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationTopics include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.
Entry Requirements
It is advised that candidates have a level of literacy and English that enables them to communicate effectively. This is usually established during the initial assessment.
Duration
Our customer service training course is now delivered online. This e-learning course guides you through the qualification at your own pace, giving you the option to study from home or your place of work. This fully interactive programme is easy to use and voiced over to help aid your online learning experience.
Assessment
Upon completion of your online course, the candidates book and attend 60 minutes multiple-choice examination. All learners must achieve at least 20 correct answers out of 30 to pass. Results are available usually within seven working days.
We are a training provider based in the southside of Glasgow. Since 2008, we have helped students to get the training and the qualifications needed either in finding employment in various sectors.
Our aim is to help create more employment opportunities within Scotland and are currently working with various recruitment agencies, it has enabled us to progress into launching small training programmes to help people to develop new skills and progress in their respective fields.
Our relationship with every customer is hugely important to us. We treat every individual with respect, we honour our commitments and we go the extra mile to make sure we exceed expectations. We work to earn your trust with every interaction we have with you.
We offer a range of customer services workshops, as well as tailored programmes to meet your specific business requirements. We are delighted to have worked with some of the most renowned providers of great customer service over the years.
To us at the leadership growth company customer service is all about the experience. How your customer actually ‘feels’ even when things don’t go according to plan.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal customers are the key to efficiency and profitability.
Customer Service Training course, participants will be able to improve their service skills, regardless of whether their interaction is over the phone, via the computer or face-to-face, these skills will supply you with everything you need to provide the best experience for your customer.
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