This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role.
DurationTopics include understanding the principles of customer service, how customers’ needs and expectations are formed, knowing the interpersonal skills and appropriate behaviour required in the customer service environment and understanding the principles of responding to customers’ problems or complaints.
Entry Requirements
It is advised that candidates have a level of literacy and English that enables them to communicate effectively. This is usually established during the initial assessment.
Duration
Our customer service training course is now delivered online. This e-learning course guides you through the qualification at your own pace, giving you the option to study from home or your place of work. This fully interactive programme is easy to use and voiced over to help aid your online learning experience.
Assessment
Upon completion of your online course, the candidates book and attend 60 minutes multiple-choice examination. All learners must achieve at least 20 correct answers out of 30 to pass. Results are available usually within seven working days.
We are a training provider based in the southside of Glasgow. Since 2008, we have helped students to get the training and the qualifications needed either in finding employment in various sectors.
Our aim is to help create more employment opportunities within Scotland and are currently working with various recruitment agencies, it has enabled us to progress into launching small training programmes to help people to develop new skills and progress in their respective fields.
Our relationship with every customer is hugely important to us. We treat every individual with respect, we honour our commitments and we go the extra mile to make sure we exceed expectations. We work to earn your trust with every interaction we have with you.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Our Diploma in Customer Services Foundation Apprenticeship is for learners who work or want to work in the customer service sector and other related sectors e.g. contact centre and sales.
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
This qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.
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