For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
DurationFor any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
For that reason, customer service should be front and centre when it comes to your organisational priorities. If you’re not actively training your workers to provide great, personal customer service, you may be leaving opportunities untapped to strengthen your brand and your client base.
Our tailored customer service training programs build both the skills and motivation to deliver truly outstanding service, both to internal and external customers.
Course Audience:
This customer service training program is designed for people who deal with internal or external customers, either in person or over the phone.
Course Outcomes:
Our mission is to help people and organisations reach their full potential by unlocking and reinforcing their inherent competencies through learning and development programs, coaching and consulting.
We design our programs primarily for leaders, managers and aspiring managers.
Through our programs we aim to make you:
Better at what you do
Motivated and enthusiastic
Goal oriented.
You’ll be more happy in work and life and thereby more productive when:
You have clarity about what you want to achieve
You’re good at what you do and you achieve great results
Your communication and leadership help you improve relationships.
Lasting gains on productivity lead to high return on investment in Learning and Development.
Our Learning Equation:
Competence + Motivation + Goals = Happiness + Productivity = Return On Investment
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
This Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
The key for businesses in service industries wishing to ensure repeat custom, consumer loyalty and profitable, long term business survival, is to provide a level of service that is tailored to their customers. Therefore, it is important that you are clear on who your customers are and that you are ...
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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