For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
DurationFor any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
For that reason, customer service should be front and centre when it comes to your organisational priorities. If you’re not actively training your workers to provide great, personal customer service, you may be leaving opportunities untapped to strengthen your brand and your client base.
Our tailored customer service training programs build both the skills and motivation to deliver truly outstanding service, both to internal and external customers.
Course Audience:
This customer service training program is designed for people who deal with internal or external customers, either in person or over the phone.
Course Outcomes:
Our mission is to help people and organisations reach their full potential by unlocking and reinforcing their inherent competencies through learning and development programs, coaching and consulting.
We design our programs primarily for leaders, managers and aspiring managers.
Through our programs we aim to make you:
Better at what you do
Motivated and enthusiastic
Goal oriented.
You’ll be more happy in work and life and thereby more productive when:
You have clarity about what you want to achieve
You’re good at what you do and you achieve great results
Your communication and leadership help you improve relationships.
Lasting gains on productivity lead to high return on investment in Learning and Development.
Our Learning Equation:
Competence + Motivation + Goals = Happiness + Productivity = Return On Investment
This course gives managers a clear approach to manage customer service in a professional way that meets customer needs while using an appropriate level of resources.
This course gets your speaking skills up to a level of competence you and your company will be very happy with. Together you and your personal voice coach will thoroughly analyse and explore your vocal strengths and weaknesses.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations. In this soft skills training course for customer service you’ll learn how to create fabulous first impressions, cement...
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore