This program focuses on a number of customer service skills that are applicable to all industries.
DurationTraining Description:
The London Training Centre has an excellent opportunity to improve the customer service in your organization. This program focuses on a number of customer service skills that are applicable to all industries.
Our program is concentrated on how to be a customer service professional who goes above & beyond in order to generate repeat business and drive customer loyalty.
Course topics include:
What is Customer Service?
The Goal of Customer Service
Customer Service Basics
Customer Satisfaction
Working with Difficult Customer Situations
Meeting Customer Expectations
The program can be customized to meet the specific needs of your organization.
London Training Centre offers a range of training and employment services responsive to the needs of individuals and employers in London and throughout South Western Ontario.
Providing quality customer service is important to us! We welcome your comments and suggestions as they help us improve our service.
We invite you to visit our office and training facilities and look forward to hearing from you.
Incorporated in 1987 as a non-profit, London Training Centre is an award winning social enterprise that provides a wide range of skills and training opportunities for people.
At the heart of our work we believe in the ability of people and communities to lift themselves and fulfill their potential.
We know that our best work is done with others and we are pleased to acknowledge the support of many community partners, businesses, funders and regulatory organizations that contribute to our success.
Working jointly with our partners we seek to help people, build a resilient community and contribute to a sustainable future.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
Students explore the economics of client value and the importance of building a quality service delivery team. They learn how teams provide excellent service when aligned with, and loyal to, corporate culture.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
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