This program focuses on a number of customer service skills that are applicable to all industries.
DurationTraining Description:
The London Training Centre has an excellent opportunity to improve the customer service in your organization. This program focuses on a number of customer service skills that are applicable to all industries.
Our program is concentrated on how to be a customer service professional who goes above & beyond in order to generate repeat business and drive customer loyalty.
Course topics include:
What is Customer Service?
The Goal of Customer Service
Customer Service Basics
Customer Satisfaction
Working with Difficult Customer Situations
Meeting Customer Expectations
The program can be customized to meet the specific needs of your organization.
London Training Centre offers a range of training and employment services responsive to the needs of individuals and employers in London and throughout South Western Ontario.
Providing quality customer service is important to us! We welcome your comments and suggestions as they help us improve our service.
We invite you to visit our office and training facilities and look forward to hearing from you.
Incorporated in 1987 as a non-profit, London Training Centre is an award winning social enterprise that provides a wide range of skills and training opportunities for people.
At the heart of our work we believe in the ability of people and communities to lift themselves and fulfill their potential.
We know that our best work is done with others and we are pleased to acknowledge the support of many community partners, businesses, funders and regulatory organizations that contribute to our success.
Working jointly with our partners we seek to help people, build a resilient community and contribute to a sustainable future.
This program offers individuals the opportunity to acquire the skills required by many companies that specialize in customer service and outbound marketing services and to provide skills to facilitate advancement in their chosen career.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
Customer Service training is offered by Institute for Graphic Communications and Printability for all skill level. It is not what we offer or at what price but how we offer it that allows us to differentiate ourselves from the competition.
Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
The Customer Service course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service,
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