In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
DurationWhat are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods.
By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
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To master proper phone etiquette with guests and staff while effectively communicating amongst departments.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.
Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales.
Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and ...
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