In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
DurationWhat are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods.
By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
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Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.
In call center roles, soft skills training is not just beneficial – it’s an absolute necessity. While your Customer Service Representative (CSR) or Customer Service Agent (CSA) needs technical knowledge, it’s their interpersonal abilities that enable positive interactions and experiences.
Call Center Training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.Â
This course will introduce the learner to the basic skills necessary to be a successful call center employee. The course will familiarize the learner with communicating with customers and proper telephone etiquette.
Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
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