In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
DurationWhat are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods.
By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
Established in 1998, NYIM Training is the premier destination for personal career growth and corporate training in New York. Discover our results-driven courses and certificate programs in data analytics, finance, design, and programming. Take the first steps to advance your career at NYIM today.
This workshop gives participants new insight into what customers expect and barriers that exist to providing exceptional service. Participants learn their own as well as customer behavioral styles to better interact.
In this course, you will explore the background and techniques of customer interactions.
This course is designed to empower you with the knowledge and techniques required to not only meet but surpass customer expectations. You'll gain a clear understanding of what customer service means for both internal and external customers. It will teach you to adopt a positive, customer-focused m...
Delivering outstanding customer service is vital to any organization's long-term survival. Our 1-day customer service training course will provide participants with the tools and skills to provide excellent customer service thereby creating a loyal customer base.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
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