In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
DurationWhat are the qualities of exceptional customer service? What are the benefits? In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
In this hands-on class, participants practice verbal and non-verbal communication techniques, better listening practices, and questioning methods.
By the end of the class, participants will be better able to use problem-solving skills to better assess their customers’ needs and confidently resolve their complaints.
Established in 1998, NYIM Training is the premier destination for personal career growth and corporate training in New York. Discover our results-driven courses and certificate programs in data analytics, finance, design, and programming. Take the first steps to advance your career at NYIM today.
Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!
Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers.
Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and ...
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