Customer Service Training

This course is designed to empower you with the knowledge and techniques required to not only meet but surpass customer expectations. You'll gain a clear understanding of what customer service means for both internal and external customers.

It will teach you to adopt a positive, customer-focused mindset, how to actively listen and to anticipate your customers’ needs.

Furthermore, you'll practice techniques for creating goodwill through face-to-face customer interactions and learn take-away strategies for achieving service excellence over the phone and across various platforms.

You will master techniques for dealing with difficult customers and acquire tools for their recovery by understanding when and how to escalate situations for resolution, and much more.

This comprehensive and valuable training course is now available across the United States, including Atlanta, Austin, Baltimore, Birmingham, Boston, Charlotte, Chicago, Dallas, Houston, Jackson, Los Angeles, Manhattan, Miami, Orlando, New York, Philadelphia, San Antonio and Seattle.

Your Learning Outcomes

By the end of this course, participants will be able to:

• Explain what customer service means in relation to internal & external customers

• Recognize how one's attitude affects service standards

• Master ways to develop & maintain a positive, customer focused attitude

• Develop needs analysis techniques to better address customer needs

• Apply outstanding customer service techniques to generate return business

• Practice techniques for developing goodwill through face-to-face customer service

• Formulate take away techniques for service excellence over the phone

• Gain insight to connecting with customers online

• Master techniques for dealing with difficult customers

• Acquire tools for recovering difficult customers

• Understand when to escalate