Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
DurationUnderstand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
Be able to communicate face to face with both internal and external customers in a confident and professional manner. Understand the importance of creating a good first impression.
Be more self aware of both the verbal and non verbal signals that they display when communicating face to face and over the telephone with colleagues, suppliers and customers.
Be able to deal more effectively with “difficult” customers and complaints with a view to achieving mutually acceptable outcomes to ensure continued relationships into the future.
Storm specialises in on-site training, bringing you the most flexible and cost-effective training solutions that money can buy. Using our mobile set up you'll benefit by placing your staff where you need them and you’ll improve output and save time.
Your staff and business will benefit from fun training workshops which are planned around your schedules and delivered in a flexible format. Start reducing your training expenses today and contact us for a free no obligation quote.
Customer service training course in swindon. This one-day customer service training course in swindon will help you to build the customer service skills to identify and meet customer needs and deliver excellent customer service, face to face, on the telephone or on line.
Half day session that will explore how good customer service starts at the very top of the organisation with the manager and owner taking responsibility for ensuring their staff provide good customer service.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
Managing a call centre effectively is as much of an art as it is a skill. This foundation call centre management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
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