Understand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
DurationUnderstand the differences between customer service and customer care and why they are so vital to any business. Understand the importance of setting and managing customer expectations and the needs and wants of different customer groups.
Be able to communicate face to face with both internal and external customers in a confident and professional manner. Understand the importance of creating a good first impression.
Be more self aware of both the verbal and non verbal signals that they display when communicating face to face and over the telephone with colleagues, suppliers and customers.
Be able to deal more effectively with “difficult” customers and complaints with a view to achieving mutually acceptable outcomes to ensure continued relationships into the future.
Storm specialises in on-site training, bringing you the most flexible and cost-effective training solutions that money can buy. Using our mobile set up you'll benefit by placing your staff where you need them and you’ll improve output and save time.
Your staff and business will benefit from fun training workshops which are planned around your schedules and delivered in a flexible format. Start reducing your training expenses today and contact us for a free no obligation quote.
More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
World host customer service training course on the lisburn road, belfast, 16th and 23rd september.
This course focuses on the skills required to be truly effective on the telephone when dealing with both incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales...
This course encourages staff to recognise the need for excellent client service. It demonstrates techniques that will enable your staff to carry out a quality service that will exceed your clients’ needs and expectations. It is suitable for health care professionals and care workers based in nurs...
The aim of the workshop is to enhance the skills of the participants and increase their confidence. This course encourages the delegate to focus on their use of the telephone and reinforces the necessary skills required to create that lasting impression.
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