Customer Service Training

by Waikato Institute of Technology Claim Listing

You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.

$450

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Course Details

Win the hearts and minds of the most important people of all – your customers.

You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.

Here’s where you develop and enhance the skills needed to win your customers’ love and loyalty.

In this course, you’ll discover things you haven’t noticed before. Things like how your own, often unconscious, actions affect how others act. And how the subtle, often unnoticed, behaviours of your team influence how customers respond to you. As a result, you’ll discover a new level of power in creating a business culture that makes customers feel loved, welcomed and wanting to do business with you repeatedly.

  • Wellington Branch

    Inspire House Level 3/125 Featherston Street, Wellington
  • Hamilton Branch

    Tristram Street, Hamilton

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