You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
DurationWin the hearts and minds of the most important people of all – your customers.
You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
Here’s where you develop and enhance the skills needed to win your customers’ love and loyalty.
In this course, you’ll discover things you haven’t noticed before. Things like how your own, often unconscious, actions affect how others act. And how the subtle, often unnoticed, behaviours of your team influence how customers respond to you. As a result, you’ll discover a new level of power in creating a business culture that makes customers feel loved, welcomed and wanting to do business with you repeatedly.
Wintec is part of Te Pūkenga – New Zealand Institute of Skills and Technology, together with all the other polytechnics in New Zealand.
From 2023, all Wintec learners will be enrolled with Te Pūkenga, instead of Wintec. Right now, our people will continue to support our learners. They will still be enrolled in the same qualification and will continue to learn in the same way, in the same place, with the same people.
Being a part of Te Pūkenga means we will be more connected to the other organisations delivering vocational and applied education in Aotearoa New Zealand and we will work with them to share skills and knowledge to better help you succeed.
We are excited to be part of Te Pūkenga which has been set up as part of the Government’s Reform of Vocational Learning. Te Pūkenga is creating a network of online, on-campus and on-job learning to give learners more flexibility in what, where and how they learn.
Equip your staff with a ‘customer focused and can do attitude’ along with the self-assurance to deliver service excellence to a wide range of customers with professionalism, confidence and pride, even the more challenging or complaining ones! A win-win for your customers, your business and staf...
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
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