You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
DurationWin the hearts and minds of the most important people of all – your customers.
You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
Here’s where you develop and enhance the skills needed to win your customers’ love and loyalty.
In this course, you’ll discover things you haven’t noticed before. Things like how your own, often unconscious, actions affect how others act. And how the subtle, often unnoticed, behaviours of your team influence how customers respond to you. As a result, you’ll discover a new level of power in creating a business culture that makes customers feel loved, welcomed and wanting to do business with you repeatedly.
Wintec is part of Te Pūkenga – New Zealand Institute of Skills and Technology, together with all the other polytechnics in New Zealand.
From 2023, all Wintec learners will be enrolled with Te Pūkenga, instead of Wintec. Right now, our people will continue to support our learners. They will still be enrolled in the same qualification and will continue to learn in the same way, in the same place, with the same people.
Being a part of Te Pūkenga means we will be more connected to the other organisations delivering vocational and applied education in Aotearoa New Zealand and we will work with them to share skills and knowledge to better help you succeed.
We are excited to be part of Te Pūkenga which has been set up as part of the Government’s Reform of Vocational Learning. Te Pūkenga is creating a network of online, on-campus and on-job learning to give learners more flexibility in what, where and how they learn.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers.
Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
Customer expectations of service keep getting higher. This programme takes a practical yet light-hearted approach to the challenges of providing effective service. It coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations...
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
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