This course will benefit anyone who interacts with customers, both internal and external.
DurationThis course will benefit anyone who interacts with customers, both internal and external.
Each and every one of us serves customers, whether we realise it or not, either on the frontline of a company, or supporting other staff. This one day course will help you develop skills in customer service to assist you in satisfying the customers and clients who rely on you for products and services.
Forrest Training Pty Ltd has been providing a wide range of innovative and custom designed courses and training services since 1994. Our training center, located in the heart of Sydney’s CBD is modern and well equipped with current technologies. Forrest Training is an Australian owned and operated Training Organisation.
We have long established partnerships with training providers throughout Australia including: ACT, VIC, QLD, SA, TAS & WA and can assist with company rollouts and upgrades.
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
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