Customer Service Training Course

Customer service training course in swindon. This one-day customer service training course in swindon will help you to build the customer service skills to identify and meet customer needs and deliver excellent customer service, face to face, on the telephone or on line. 

Develop an understanding of why customers complain and how to recover the situation when things go wrong.The only reason we are in business is to give customers what they want, when they want it. However, we do need to manage customer expectations.This one day Customer Service Training Course in Swindon is run regularly.Alternatively we can run this Customer Service Training Course in house.

Who should attend:

• Anyone working in a  customer service environment providing service to either internal or external customers.
• Anyone handling incoming and out bound telephone calls.

Benefits for the delegate:

• Increased confidence in providing excellent Customer Service.
• Improved relationships with Customers.
• Manage difficult situations with Customers without being stressed.

Benefits for the organisation:  

• Achieve a competitive advantage through excellent Customer Service.
• Build effective Customer Service Chains.
• More motivated and capable Customer Care staff.
• Increase levels of Customer Satisfaction.

Content of the Training Course:

• To define Customer Service.
• To show the importance of the Customer Service Chain.
• To illustrate the Qualities and Customer Service Skills required.
• To show how to develop and maintain a Positive Attitude.
• To demonstrate how to use the telephone effectively.
• To illustrate how to use Questions.
• To develop active Listening Skills.
• To show how to handle Enquiries.
• To illustrate how to deal with Complaints.
• To demonstrate how to deal with different types of Customer.
• To show how to explain unpopular Company Policy.
• To illustrate how to write effective letters, memos and faxes.
• To show how to treat people in your company as Customers.
• To demonstrate how to maintain Customer Satisfaction.

Book this courseTo book places please choose the date from the Course Dates box and email us and we will email you an invoice for payment.