This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
DurationWhile many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Specific learning objectives include:
Mainstream Corporate Training has been serving the North American community since 2005, by providing solutions for both professional and personal development. Our strategy is to offer growth solutions that set us apart from other providers.
As part of this continuous pursuit, we have created an expansive library of 220+ training titles that connect key learning areas, many of which have been identified as cornerstone skills for building a successful, modern-day business environment.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
This program focuses on a number of customer service skills that are applicable to all industries.
This workshop will enable participants to recognize and demonstrate excellent customer service, create positive first impressions, and understand and meet customer needs.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
We train, coach and support you to turn customer service strategy into exceptional customer experiences. Businesses need their customer service challenges responded to with customer service training solutions that stick.Â
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