This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
DurationWhile many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Specific learning objectives include:
Mainstream Corporate Training has been serving the North American community since 2005, by providing solutions for both professional and personal development. Our strategy is to offer growth solutions that set us apart from other providers.
As part of this continuous pursuit, we have created an expansive library of 220+ training titles that connect key learning areas, many of which have been identified as cornerstone skills for building a successful, modern-day business environment.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Be prepared to provide the best service experience to your customers by mastering critical skills in face-to-face and telephone communication, raising service quality, and maintaining standard expectations.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
This three-day inclusive training course helps anyone learn to make the most of their profession, including understanding the best ways to listen and be heard.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next. Â
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