Customer Service Training (Critical Elements of Customer Service)

by NAIT (Northern Alberta Institute of Technology) Claim Listing

Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.

$375

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NAIT (Northern Alberta Institute of Technology) Logo

img Duration

14 Hours

Course Details

Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.

Explore ways of demonstrating a customer service approach, recognize how your own behaviour affects the behaviour of others, demonstrate confidence and skill as a problem-solver, and apply techniques to deal with challenging customers.

Throughout this customer service training course, you will explore your personal situation and reflect on how to provide excellent customer service.

 

 

  • Edmonton Branch

    11762 - 106 Street NW, Edmonton

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