Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
DurationMost companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Explore ways of demonstrating a customer service approach, recognize how your own behaviour affects the behaviour of others, demonstrate confidence and skill as a problem-solver, and apply techniques to deal with challenging customers.
Throughout this customer service training course, you will explore your personal situation and reflect on how to provide excellent customer service.
History
Since its founding over 50 years ago, NAIT has consistently evolved to meet the needs of students and industry in a province that’s the engine of Canada’s economy.
From the first class of 29 communication electrician apprentices in 1962, to today’s current enrolment of 40,000 students and apprentices, NAIT continues to the meet Alberta’s needs – for today and the future.
NAIT’s hands-on, technology-based education and applied research are essential to the productivity and prosperity of Alberta. Graduates have the knowledge and skills employers want. They leave NAIT confident, prepared and in demand.
Being a polytechnic means:
we deliver technology based education across our programs
our education is experiential and hands-on
we work in partnership with industry
our applied research solves real problems
Awards & Recognition:
Every year, NAIT proudly recognizes individuals and organizations that make significant contributions to the Institute through the following awards:
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
This program will unveil the true nature of human dynamics so that you can begin to intuitively understand what your customer is looking for next. Â
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UAE, UK, USA, India and South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore