Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
DurationMost companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Explore ways of demonstrating a customer service approach, recognize how your own behaviour affects the behaviour of others, demonstrate confidence and skill as a problem-solver, and apply techniques to deal with challenging customers.
Throughout this customer service training course, you will explore your personal situation and reflect on how to provide excellent customer service.
History
Since its founding over 50 years ago, NAIT has consistently evolved to meet the needs of students and industry in a province that’s the engine of Canada’s economy.
From the first class of 29 communication electrician apprentices in 1962, to today’s current enrolment of 40,000 students and apprentices, NAIT continues to the meet Alberta’s needs – for today and the future.
NAIT’s hands-on, technology-based education and applied research are essential to the productivity and prosperity of Alberta. Graduates have the knowledge and skills employers want. They leave NAIT confident, prepared and in demand.
Being a polytechnic means:
we deliver technology based education across our programs
our education is experiential and hands-on
we work in partnership with industry
our applied research solves real problems
Awards & Recognition:
Every year, NAIT proudly recognizes individuals and organizations that make significant contributions to the Institute through the following awards:
Customer service expectations are ever changing. Customers want first call or online resolution; they don’t want to have to repeat themselves. They want a consistent experience and better interactions.
The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
The quality of customer service is a key factor in the success of a company. Interactive service marketing focuses on the corresponding nature of service experiences as it relates to both the external and internal customer.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Customer Service training is offered by Anchor Integrated for all skill level. Fully customized training and development solutions. Sessions are available in multi, single, & half day sessions, lunch and learns, as well as one-on-one coaching.
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