Customer Service Training (Devon & Cornwall)

Elevate your customer-oriented approach with our customer service training courses in devon and cornwall. The qnuk level 2 award in principles of customer service is designed for individuals entering employment and aiming to excel in customer-facing roles. 

This course introduces the fundamental principles of exceptional customer service. 

• If you're considering alcohol sales, our QNUK Level 2 Award for Personal Licence Holders is crucial. It's a requisite for applying for a personal licence to sell or supply alcohol in England, catering to Designated Premises Supervisors and those seeking management roles.
• ​For customer and service user interactions, our QNUK Level 2 Award in Conflict Management provides strategies for dealing with frustration and anger, including dynamic risk assessments and effective communication. Similarly, the QNUK Level 2 Award in Preventing Violence in the Workplace prepares you for environments where encounters with aggressive individuals are likely. Trust us for comprehensive training that blends customer service and security expertise.
• Gardant Security offers specialized courses in customer service and security in Devon and Cornwall. Strengthen communication, conflict resolution, and crowd management skills for a safer environment. Equip your team to provide top-notch service while prioritizing safety and satisfaction.

QNUK Level 2 Award in Principles of Customer Service (RQF) POA
Guided learning hours: 1 day

• ​This qualification is intended for those that are entering employment, and are looking to enter a customer service role. The qualification introduces the principles of good customer service.

QNUK Level 2 Award for Personal Licence Holders (RQF) POA
Guided learning hours: 1 day

• ​This qualification is intended for those that are looking to apply for a personal licence, in order for them to sell or supply alcohol in England. This qualification is also a requirement for Designated Premises Supervisors and anyone currently in the industry that would like progress into a Management role.

QNUK Level 2 Award in Conflict Management (RQF) POA
Guided learning hours: 1 day

• ​This qualification is for those working in customer and service user facing roles, and may have to deal with frustrated and angry people. This course will help you de-esculate situations, carry out Dynamic Risk Assessments and understand effective communication.

QNUK Level 2 Award in Preventing Violence in the Workplace (RQF) POA
Guided learning hours: 1 day

• ​This qualification is for those working in environments where they are likely to have to deal with agressive individuals. Examples may include those working in service industries or retail. The qualification is not for those that are likely to have to intervene in violent situations.