Elevate your customer-oriented approach with our customer service training courses in devon and cornwall. The qnuk level 2 award in principles of customer service is designed for individuals entering employment and aiming to excel in customer-facing roles.
DurationElevate your customer-oriented approach with our customer service training courses in devon and cornwall. The qnuk level 2 award in principles of customer service is designed for individuals entering employment and aiming to excel in customer-facing roles.
This course introduces the fundamental principles of exceptional customer service.
QNUK Level 2 Award in Principles of Customer Service (RQF) POA
Guided learning hours: 1 day
QNUK Level 2 Award for Personal Licence Holders (RQF) POA
Guided learning hours: 1 day
QNUK Level 2 Award in Conflict Management (RQF) POA
Guided learning hours: 1 day
QNUK Level 2 Award in Preventing Violence in the Workplace (RQF) POA
Guided learning hours: 1 day
Gardant Group is much more than just a run-of-the-mill security, training and event medical provider. Our commitment to quality, safety, and excellent customer service is unwavering, and we hold Security Industry Authority (SIA) accreditation the Approved Contractor Scheme (ACS), which is widely accepted as a hallmark of excellence in the security services sector. We don’t just say that we maintain the highest standards - we prove it with our quality management systems that ensures full compliance with ISO 9001 : 2015, ISO14001 : 2015 and ISO 45001 : 2018 that is certified under the 3Core2 Schemes for management systems.
Our clients can rest easy knowing that we have taken the utmost care to maintain these high standards of service. Since 2014, Gardant has quickly risen to become one of the most reputable security services and training companies in the South West. Our hard work has been recognised by our industry colleagues, as we were honoured with the prestigious Best New Business Award in the North Devon Journal Business Awards 2016. Our position as a leader in the security industry is the result of our commitment to quality, safety, and service, and we’re proud to continuing serving our clients with the best-in-class security solutions.
Services
Security Services
Training Academy
Medicare Services
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.
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