Our Customer Service Training Program provides instruction and training in customer service, telecommunications, collections and order entry in order to help potential employees prepare for prospective Chicago Lighthouse customer call center positions.
DurationOur Customer Service Training Program provides instruction and training in customer service, telecommunications, collections and order entry in order to help potential employees prepare for prospective Chicago Lighthouse customer call center positions.
In this program, participants are introduced to a general customer service course, followed by more focused study in their chosen customer service field. Our instructors customize their classes based on current industry trends.
They train students to learn specific skill sets, operations and functions according to standard call center operations.
All instruction makes use of assistive technologies to ensure that participants who are blind, visually impaired or disabled are able to successfully meet their employment goals.
The Chicago Lighthouse serves people who are blind, visually impaired, disabled, and Veterans, in order for each to reach their full personal potential.
Our programs build enduring success for our target populations and employees with lifelong knowledge, skills, and employment opportunities, support the discovery of new approaches for the empowerment of our communities, and sustain a social business enterprise that ensures success for our strategic ambitions.
Designed to help front line customer service representatives communicate more effectively with clients. Includes coaching, digital materials and a one-year subscription to Sandler Online.
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