Customer Services Course is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
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Ascot Academy is committed in identifying and developing training courses which focus on skill development and corporate skills to fully compliment the hospitality industry.
We have specifically introduced quality Hospitality and Corporate courses which are relevant and highly recognised by the industry.
Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
These courses will bring benefits to the industry current workers who are interested in changing their careers or school leavers in making a fresh start in the Hospitality industry.
Ascot Academy is managed by ULink Ascot Sdn. Bhd. which is a joint venture companies comprises of three local private companies, Servio Management Consultant Sdn. Bhd., UMS Investment Holdings Sdn. Bhd. and Asiatic Resort Sdn. Bhd.
The Academy is a Boutique Hospitality Skills College established in 2010 and located at 1Borneo Hypermall, the biggest hypermall in East Malaysia at Kota Kinabalu, Sabah. The Academy offers accredited Hospitality.
And Culinary programmes recognised nationally by Department of Skills, Ministry of Human Resources Malaysia and internationally by City & Guilds United Kingdom and West College of Scotland.
Excellence customer service is a management issue- it’s a manged process. It is not just “the best we could do”. It is about a goal, measurement, feedback, staff involvement, rewards, and accountability. It is about a process with checklists, training, and planned “extra mile”.
Our customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
Customers in today’s environment are exposed to many new experiences and their expectations have also changed. Today, guidelines, procedures, waiting time all contribute customer’s satisfaction level. In addition, the banking landscape and platform.
The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.
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