By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
DurationCustomer service might not be the first thing that springs to mind when describing the professional driver, but in fact it’s a vital part of their job.
Often, drivers are the only human link between the supplier and the person receiving the goods.
The course contents include:
What is exceptional customer service?
Understanding the value of good customer service
Understanding your customers and their expectations
Customer service – good and bad examples
Positive communication skills
By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
About us
As the UK’s largest specialist logistics recruiter, with over 100 offices nationwide, Driver Hire can help you find the people you need.
The first Driver Hire office opened in West Yorkshire in 1983, initially supplying temporary drivers to local transport firms. Since then, we’ve grown to become the UK’s largest specialist logistics recruiter, providing a wide range of drivers and non-driving staff to organisations throughout the UK.
Today, Driver Hire is much more than just a supplier of last minute lorry drivers. With 40 years of experience and a nationwide network of over 100 offices, we offer a full range of recruitment services – temporary and permanent positions, driving work and logistics jobs. So, if you’re looking for work or you’re an organisation looking for staff, you have come to the right place.
This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.
This training programme provides a comprehensive guide to the main issues in customer care as well as the opportunity to review the quality of customer service which you and your organisation currently deliver. During the programme we will set out a simple ‘four step’ approach you can take, and...
This is a Level 2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.
An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.
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