By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
DurationCustomer service might not be the first thing that springs to mind when describing the professional driver, but in fact it’s a vital part of their job.
Often, drivers are the only human link between the supplier and the person receiving the goods.
The course contents include:
What is exceptional customer service?
Understanding the value of good customer service
Understanding your customers and their expectations
Customer service – good and bad examples
Positive communication skills
By the end of this session drivers will have a better understanding of their role in delivering excellent customer service. They will also discuss the importance of taking a proactive approach, and understand the wide range of people who actually benefit from service excellence.
About us
As the UK’s largest specialist logistics recruiter, with over 100 offices nationwide, Driver Hire can help you find the people you need.
The first Driver Hire office opened in West Yorkshire in 1983, initially supplying temporary drivers to local transport firms. Since then, we’ve grown to become the UK’s largest specialist logistics recruiter, providing a wide range of drivers and non-driving staff to organisations throughout the UK.
Today, Driver Hire is much more than just a supplier of last minute lorry drivers. With 40 years of experience and a nationwide network of over 100 offices, we offer a full range of recruitment services – temporary and permanent positions, driving work and logistics jobs. So, if you’re looking for work or you’re an organisation looking for staff, you have come to the right place.
To deliver the best face-to-face customer service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you.
Understanding the far-reaching consequences of abusive and challenging phone calls, we recognise the critical need to equip employees with the skills to manage these situations confidently and effectively.
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...
This qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.
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