Customer Services & Sales

We have recently merged with diamond people an organisation that provides over 100 personal development and career enhancing training programmes. We firmly believe that people are the cornerstone of success, our innovative and flexible approach to people development enables us to deliver credible, cost effective ways of developing people at every level within a business. 

Content
Understanding the Customer

• Explore how to fully understand the needs of a customer.
• Understand how to manage an angry customer with the aim of turning them into an ambassador.
• Evaluate different personality types and how to adapt your style to maximise your communications with customers.

Influencing

• How to influence in a more constructive way with the use of positive phrasing, tone of voice and ‘language matching’.
• Explore the skills of effective listening with the use of appropriate verbal acknowledgments.

The Sales Process

• Enable you to understand the sales process.
• Help you to achieve sales results.

Self-Management

• Understand how your own personal motivation can impact upon your ability to be resilient when trying to achieve your sales targets.
• Identify the key time management issues that you face and your own accountabilities within this.

Audience

• Ideal for people who manage customer engagement and influence sales.

Outcome

• An understanding of what makes a successful and effective salesperson.
• Fully understand and appreciate the diverse needs of customers and how understanding these needs may be used to achieve sales.
• Ability to adapt your own behaviour to maximise communication, and enhance your influencing skills.
• An effective use of time management, self-analysis, and self-motivation skills to overcome barriers and objections