Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
DurationOur 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
What you’ll learn:
18 years or over:
What you’ll get:
Who we are
Bernard & Ya Holdings Limited trading as Tree House is a New Zealand Qualifications Authority (NZQA) registered and accredited Private Training Establishment, has a head office in Auckland, and training facilities in Auckland and Wellington.
We work predominantly with people interested in the hospitality, retail and security industries at foundation level, along with increasing the skill level of those currently working with customers in these sectors. We believe in making real connections between learning and industry employment in the industries we service and help develop.
Our programs focus on our learners gaining the key skills, confidence and attitude they need to secure and retain sustainable employment and core knowledge as a basis for further education.
Vision
To be industry-recognised as the preferred private training establishment of foundation skills training in the industries we service. Our goal is to help gain employment for all our learners or prepare them for further learning opportunities where suitable.
Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
To provide an effective service in today's results orientated environment requires many skills.
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