Our 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
DurationOur 19-week prep course will give you a taste of working in the Customer Service field at no cost. Study with us to build your knowledge of these career paths now. Includes Unit Standard Credits towards NCEA.
What you’ll learn:
18 years or over:
What you’ll get:
Who we are
Bernard & Ya Holdings Limited trading as Tree House is a New Zealand Qualifications Authority (NZQA) registered and accredited Private Training Establishment, has a head office in Auckland, and training facilities in Auckland and Wellington.
We work predominantly with people interested in the hospitality, retail and security industries at foundation level, along with increasing the skill level of those currently working with customers in these sectors. We believe in making real connections between learning and industry employment in the industries we service and help develop.
Our programs focus on our learners gaining the key skills, confidence and attitude they need to secure and retain sustainable employment and core knowledge as a basis for further education.
Vision
To be industry-recognised as the preferred private training establishment of foundation skills training in the industries we service. Our goal is to help gain employment for all our learners or prepare them for further learning opportunities where suitable.
Helping Your Organisation Reach Its Full Potential Through Effective Training. The Training You Need, The Results You Want. We help people and organisations reach their professional potential. We provide customised training solutions for companies and individuals.
We research logically and purchase emotionally. The better we can understand our customers, the better we can serve them. Discover who you are best set up to serve.
This workshop covers: identifying your customers; what customer service is and isn’t; customer service in relation to internal and external customers; evaluating the customer service standards currently being practiced in the workplace; setting SMART goals to improve your customer’s service
The Professional Telephone Skills Training course teaches the participant fundamental communication skills like how to project professionalism over the phone.
Customer expectations of service keep getting higher. This programme takes a practical yet light-hearted approach to the challenges of providing effective service. It coaches people in the important etiquette for dealing with customers and teaches useable skills in handling difficult situations...
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