For 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
DurationFor 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
There’s something delicious about putting ice cream in our coffee. It’s no wonder an affogato is such a popular coffee drink. Or is it a dessert? Regardless of its description, for people who want the caffeine hit but don’t like the taste of espresso this could be the way to go. It’s this mentality that makes a good Customer Success Manager too.
This course will teach you all about the unique and evolving role of Customer Success Manager. Upon completion, you'll be ready to take your place as a reflective and responsive Customer Success professional. You’ll be the ice cream in a bitter espresso, guiding customers through the tasting experience.
We partner with North America’s leading technology companies to get you hired in sales, account management, and business development jobs, with potential earnings of $80,000/year or more. Here is a small selection of the great companies hiring our grads.
Covers the generic skills needed for any airline position involving regular contact with the traveling public. Includes human relations, personal appearance enhancement, etiquette, conflict management, speech skills, and the acquisition of attributes that would promote a proper professional image.
Participants will learn the knowledge, skills, and strategies necessary to become a world-class service provider that will exceed the expectations and demands of your customers.
Baker Communications' Exceptional Customer Service training performance improvement programs and courses will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction.
This program is designed to improve the service levels provided to the organization's internal and external customers. It shows participants how to improve their sensitivity to the customers' needs and provides practical solutions for problems that confront employees on a regular basis.
In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
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