Customer Success Management

For 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.

There’s something delicious about putting ice cream in our coffee. It’s no wonder an affogato is such a popular coffee drink. Or is it a dessert? Regardless of its description, for people who want the caffeine hit but don’t like the taste of espresso this could be the way to go. It’s this mentality that makes a good Customer Success Manager too.

This course will teach you all about the unique and evolving role of Customer Success Manager. Upon completion, you'll be ready to take your place as a reflective and responsive Customer Success professional. You’ll be the ice cream in a bitter espresso, guiding customers through the tasting experience.