For 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
DurationFor 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
There’s something delicious about putting ice cream in our coffee. It’s no wonder an affogato is such a popular coffee drink. Or is it a dessert? Regardless of its description, for people who want the caffeine hit but don’t like the taste of espresso this could be the way to go. It’s this mentality that makes a good Customer Success Manager too.
This course will teach you all about the unique and evolving role of Customer Success Manager. Upon completion, you'll be ready to take your place as a reflective and responsive Customer Success professional. You’ll be the ice cream in a bitter espresso, guiding customers through the tasting experience.
We partner with North America’s leading technology companies to get you hired in sales, account management, and business development jobs, with potential earnings of $80,000/year or more. Here is a small selection of the great companies hiring our grads.
In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
In this course, you will explore the background and techniques of customer interactions.
Customer Service training is offered by Premier Workforce Training. Our training solutions are designed to address your business goals by improving customer service, employee safety, teamwork, leadership, business operations and instituting best practices.Â
This workshop gives participants new insight into what customers expect and barriers that exist to providing exceptional service. Participants learn their own as well as customer behavioral styles to better interact.
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
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